Scheduling Specialist, Sales

Job Description

Job Description

Express Flooring , a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring , we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring .

At Express Flooring , our Call Center is the engine that powers our sales — and we're proud to say it's recognized across the industry as one of the best!

As a Scheduling Specialist , you'll be one of the first voices our customers hear. From our new, centralized office equipped with cutting-edge technology, you'll connect with homeowners beginning their remodeling journey—engaging them in conversation and scheduling in-home visits with our Design Consultants.

If you're ambitious, outgoing, and looking for an opportunity to grow your career, impact your earnings, and be part of a company that's genuinely improving lives — one home at a time — we'd love to meet you!

This role offers a base pay of $20/hour plus commission , with earning potential of $60,000+ per year!

Responsibilities

• Inbound/Outbound Calls: Thrive in a fast-paced, high-volume environment where every call counts.
• Customer Engagement: Engage warm leads with energy, urgency, and personality — building rapport quickly and moving homeowners forward in the sales process. No cold calling required.
• Customer Screening & Sales: Ask the right questions to uncover customer needs, qualify leads, and book high-quality appointments that help our Design Consultants close more sales.
• CRM Tracking – Accurately record customer details and next steps to ensure smooth coordination for the Design Consultant team.
• Customer Experience: Provide each customer an exceptional first impression that reflects the quality and care of our brand.
• Be There When It Matters: Work a non-standard schedule, including one weekend day, to meet business demands (40 hours per week)

Qualifications:

• Great Communicator – Confident, clear, and personable when connecting with customers.
• Driven & Energetic – Ambitious, outgoing, and ready to make things happen.
• Self-Motivated- Your energy, focus, and determination to turn calls into appointments directly impact your results and earning potential.
• Quick Thinker – Calm under pressure and skilled at navigating objections.
• Coachable & Eager to Learn – Open to feedback, quick to adapt, and motivated to grow.
• Active Listener – Listen to understand, not just respond—driving conversations into qualified sales appointments.
• Reliable – Show up ready to work and stay focused when things get busy.
• Adaptable – Stay positive and perform well under pressure, keeping up with a high call volume and fast-moving goals.

Why You'll Love Working Here:

Compensation & Rewards

• Competitive bonus structure & rewards program – We're amongst the highest in the industry!

Benefits That Have You Covered

• Medical, Dental, and Vision plans
• Health Savings Account
• Health & Dependent Care Flexible Spending Accounts
• Paid & Voluntary Life insurance
• Short- & Long-Term Disability
• Company-Paid Accident and Hospital Indemnity Coverage
• Pre-tax and Roth 401(k) with company match

Time Away & Wellbeing

• Paid Holidays & PTO
• Paid Maternity Leave
• Employee Assistance Program

Growth & Development

• Thorough training program and ongoing support from leaders to help you achieve goals
• Access to training platforms designed to optimize your success
• Opportunity for growth within a rapidly expanding company

Work Environment

• Fun, exciting, and team-oriented atmosphere

Our Call Center hours are:

• Monday–Thursday: 6:00 AM – 9:00 PM
• Friday: 6:00 AM – 8:00 PM
• Saturday & Sunday : 6:00 AM – 6:00 PM

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$20—$22 USD

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.