Care Management Associate (Maricopa County, Arizona)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** The **Care Management Associate** supports clinical operations and EPSDT ( _Early and Periodic Screening, Diagnostic, and Treatment_ ) teams, either on the phone or by performing data entry. **In this role, you will:** + Process intake of services via electronic fax system, email, and postal mail. + Research member eligibility information prior to creating any authorizations. + Create authorizations in appropriate database and fax back authorization numbers to assigned providers. + Enter EPSDT forms into database and send referrals as requested to internal departments. + Protect the confidentiality of member information and adhere to company policies. + Promote and support quality administration of healthcare services. **Required Qualifications** + 1+ year of experience in health care. + 1+ year of experience in customer service. + Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook), as well as a demonstrated computer literacy and ability to navigate through internal and external systems. **Preferred Qualifications** + 1-2 years of experience as a medical assistant and/or office assistant. + Demonstrated comfort receiving regular feedback in the interest of professional development. + Previous experience with basic medical terminology. + Strong problem-solving and analytical skills. + Ability to work successfully in a team-based environment. + Effective communication (written & telephonic) and organizational skills. + Resides in Maricopa County, Arizona. + Associate's degree. **Education** + High school diploma or GED. **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 11/26/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.