Court Administrative Assistant (Phoenix)

Position Description

The Court Administration Assistant provides administrative support in a fast-paced, high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary customer service, both internally and externally, ensuring that the needs of the Court are met effectively.(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.) Works with Judicial Officers and various other departments daily. Delivers excellent customer service while answering a high volume of questions from internal and external customers by phone, email, and in person. Explains legal filing procedures both at the counter and over the telephone; schedules hearings; assists the general public, law enforcement agents, attorneys, and their staff, and other employees with locating information, documents, and other related materials. Performs a variety of case management functions, including reviewing case status reports, Cal-Acti, and researching cases. Prepares and maintains statistical information. Performs general clerical duties including but not limited to photocopying, scanning faxing, mailing, and data entry. Performs other duties and special projects as assigned. Anticipated length of engagement: 2-3 month

Skills Required

Knowledge of: Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skill in: The use of computer applications including spreadsheets, databases, and word-processing software. Written and verbal communication with others to convey information effectively. Providing exemplary customer service. The preparation of statistical reports.

Ability to: Learn policies, procedures, and guidelines established by the Court. Respond courteously to the concerns of the public, attorneys, and employees. Use effective time management skills to handle multiple tasks at one time. Excel in a high-volume and time-sensitive work environment. Establish and maintain effective working relationships with others. Understand and accurately brief oral and written instructions. Make sound decisions in accordance with regulations, policies, and procedures. Work as a member of a team with minimal supervision.

Experience Required

Two (2) years of general clerical or administrative experience post-secondary education may substitute for the experience requirement on a year-for-year basis