Restaurant Franchise Business Consultant

Job Description

Job Description

FRANCHISE BUSINESS CONSULTANT

WINGSTOP is seeking an experienced, high-performing Franchise Business Consultant!

POSITION:
- Franchise Business Consultant

COMPENSATION:
- $105,000 to $115,000 + Bonus

LOCATION:
- Mountain Region: Phoenix, Denver & Surrounding

BENEFITS:
- Competitive bonus structure for eligible roles
- Unlimited paid time off for exempt employees
- Comprehensive medical, dental, and vision benefits
- 401(k) with company matching
- Education Assistance
- Employee stock purchase program
- Paid maternity and paternity leave
- Flexible spending account options & Wellness reimbursement program
- Basic life and AD&D insurance provided
- Pet insurance

WHAT WE'LL NEED

We’re in the flavor business. Our mission is to Serve the World Flavor by building a best-in-class restaurant system powered by strong operators, disciplined execution, and consistent guest experiences.

Our franchise system is the engine of our growth. The field organization plays a critical role in ensuring that every restaurant operates with clarity, consistency, and accountability.

The Franchise Business Consultant I (FBC I) is the frontline field operator responsible for driving execution across a portfolio of franchised Wingstop restaurants.

This role serves as the primary business partner to Brand Partners , ensuring:

• Consistent execution of operating standards
• Clear visibility into business performance
• Disciplined routines that drive accountability
• Timely identification and resolution of performance gaps

This is not a coordination role.
This is a performance execution role focused on improving how the business runs day-to-day.

Performance Execution and Visibility

• Monitor Same Store Sales, guest experience metrics, and operational KPIs
• Identify performance gaps and implement structured improvement plans
• Establish and maintain disciplined business routines, including:

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• Weekly performance check-ins
• Quarterly Business Reviews (QBRs)
• Drive follow-through on commitments and ensure accountability
• Maintain clear and consistent visibility into restaurant performance

Operating Standards and Brand Discipline

Ensure execution of brand standards across:

• Speed
• Accuracy
• Hospitality
• Food quality
• Reinforce compliance with franchise agreements and operational expectations

Drive adoption and execution of enterprise initiatives, including:

• Loyalty programs
• SmartKitchen
• Training platforms
• Protect the brand across food safety, operations, and guest experience

Franchise Partnership and Influence

• Build strong, trust-based relationships with Brand Partners
• Influence performance through operational expertise and clear communication
• Deliver direct, actionable feedback aligned to business results
• Hold partners accountable to agreed-upon actions and commitments
• Escalate performance or compliance issues when necessary

Cross-Functional Coordination

Partner with cross-functional teams, including:

• Development
• Marketing
• Training
• Supply Chain
• Finance
• Technology
• Support new restaurant openings and ensure operational readiness
• Provide field-based insights to inform enterprise decision-making

What Success Looks Like

• Sustained improvement in Same Store Sales across portfolio
• Reduced variability between high- and low-performing restaurants
• Consistent execution of brand standards
• Strong adoption and execution of enterprise initiatives
• Effective QBR cadence and structured business routines
• Clear accountability and follow-through from Brand Partners

WHAT YOU'LL NEED

• 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
• Strong operational expertise with the ability to diagnose and resolve performance issues
• Financial acumen with ability to interpret restaurant-level metrics and trends
• Proven ability to influence without direct authority
• Strong organizational and prioritization skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel extensively within assigned region
• Although this role is remote, we do need this candidate to reside in the Mountain Region, including Denver, Phoenix or another nearby major city.

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

INTERESTED?
Apply through this posting today!

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The ideal candidate will have Franchise Business Consultant, Operations Manager, Director of Operations, Senior Operations Manager, Multi-Unit Manager, District Manager, Area Manager, Regional Manager, Area Coach or an equivalent position.