Security Dispatch Officer
- Receives calls concerning crimes, emergencies, and other requests for security assistance; monitors and calls 911 for emergencies.
- Responsible for the protection of Tohono O’odham Gaming Enterprise assets.
- Monitors fire alarm systems.
- Monitors the internal and external perimeter of Tohono O’odham Gaming Enterprise.
- Monitors cameras, mantraps, duress alarms and vehicle gates.
- Broadcasts orders to Security Officers in vicinity to investigate complaints or requests when appropriate; relays instructions or questions from remote units.
- Receives calls for escorts from departments, dispatches Security Officer to accommodate.
- Prepares and submits reports as required.
- Confers with Management on any detection of infringements or situations worthy of investigation.
- May be assigned the duties of a Security Officer.
- Ensures compliance with departmental standard operating procedural manuals and casino policy manual.
- Ensures departmental daily records are accurate and maintained.
- Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
- Maintains a good communication with co-workers and maintains a positive and professional work environment.
- Contributes to a team effort and accomplishes related results as required.
- Provides outstanding internal/external guest service.
- Performs other duties as required or directed.
- Knowledge of safety operations and procedures, safety methods and practices, and public/guest service skills in a casino environment.
- Knowledge of applicable federal, county, and local laws, regulations, and requirements.
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
- Knowledge of basic computer and keyboarding skills.
- Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
- Knowledge of fire alarm systems reporting.
- Ability to interact and communicate with people over the telephone, often in stressful situations.
- Ability to react calmly and effectively in emergency situations.
- Ability to perform multiple tasks.
- Ability to communicate, read, and write clearly in basic English.
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
- Ability to follow instructions in verbal and written format.
- Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
- Ability to analyze situations and adopt appropriate courses of action.
- Ability to exercise independent judgment.
- Ability to demonstrate excellence in everything, and continually seek improvement in results.
- Ability to work extended hours and various work schedules.
- Ability to perform in a professional appearance and manner.
- Ability to maintain a clean driving record.
- Ability to use good judgment and foresight.
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