Taxpayer Services,

The eServices Management Analyst 3 role involves analyzing Taxpayer Services eServices programs, policies, and processes to improve operational efficiency. The analyst will serve as a liaison between the Information Technology Section, software vendors, and internal business users, providing support and assisting with inquiries. The role includes compiling reports and potentially performing complex management studies and project coordination.

Location: Phoenix, N/A, Arizona, United States,

Responsibilities:

- Conduct analyses of Taxpayer Services eServices programs, services, policies, procedures, and processes.
- Identify and eliminate nonvalue-added process steps to improve operational effectiveness and efficiency.
- Engage with the team in overall continuous improvement efforts for the division.
- Serve as a liaison between the Information Technology Section and both software vendors and internal business users.
- Engage with internal and external customers to provide support.
- Assist vendors with routine to moderately-complex inquiries.
- Compile regular reports.
- Perform difficult, complex, and/or specialized management studies.
- Plan or coordinate projects.

Required Skills & Certifications:

- Extensible Markup Language (XML)
- Altova XMLSpy
- Analysis of technology and information systems
- SQL
- MS SQL Server Management Studio (Database Mgmt Systems)
- Azure DevOps
- Quality Assurance testing
- Ability to understand and solve problems by applying intermediate analytical skills.
- Knowledge of principles and practices of public administration.
- Knowledge of contemporary business methods, procedures, and practices.
- Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation.
- Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities.
- Effective verbal, written, and listening communication skills.
- Effective organization and time management skills.
- Effective interpersonal skills and demeanor.
- Proficient in the use of a PC in a Windows environment.
- Proficient in the use of the Internet.
- Proficient in the use of MS Office Applications (Outlook, Word, Excel, PowerPoint).
- Proficient in the use of Google Suite applications (Gmail, Sheets, Docs, and Drive).

Preferred Skills & Certifications:

- Not specified.

Special Considerations:

Scheduling: