Customer Service Account Manager

Job Description

Job Description

Position Summary: Develops current accounts of major significance. Establishes long-term strategic plans for retaining and growing the accounts. Builds relationships with the key users and decision makers. Negotiates pricing and conducts rate reviews and resolves disputes related to billing. Regularly conducts strategic account reviews to review service needs. Gathers market and competitor information to identify business trends, forecast demand and prepare the annual budget. Conducts reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives. Develops and maintains a well-coordinated internal relationship with key decision makers within the organization. Ensures that clients know to use the services and provide assistance if necessary.

Essential Duties and Responsibilities include, but are not limited to:

• Develops and implements strategic sales plans to accommodate corporate goals.

• Assists customers with organizational skills, account strategies and administrative responsibilities to ensure a high level of customer satisfaction is maintained.

• Develops and increases sales revenue to meet assigned targets.

• Acts as a resource to accounts in contract opportunities and proposals.

• Assists customers with contract negotiations, closing the sale and developing marketing plans for contract accounts.

• Keeps informed of new products, services and other general information of interest to customers.

• Checks on competitive activity and develops new methods of attaining customers

• Troubleshoots problems, answer questions, and handle complaints as they arise.

• Other duties as assigned

Qualifications:

• Experience and Education:

• 4+ years of experience

• Technical Skills:

• Ability to identify and resolve problems in a timely manner or develop alternative solutions

• Proficient in the use of all Microsoft Office programs and Windows operating system

• Ability to thrive in a changing, fast-paced growing and dynamic business

• Detail oriented and able to manage multiple projects simultaneously

• Strong written and verbal communication skills

• Excellent organization skills and attention to detail

• Physical Requirements:

• Extended screen time

• Long periods of sitting

• Potentially long hours

Supervisory Responsibilities: None.

Travel Required: Occasional

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitude, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety to themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Affirmative Action/Employment Opportunity (EEO) Statement: ALIGN PRECISION is an equal opportunity employer and values diversity at our company. We are committed to creating a workplace where all qualified individuals are welcome and can thrive, regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability status, or any other characteristics protected by law.