Instrument Interface Engineer

Purpose

As an Instrument Interface Engineer working with the implementation team, you will be responsible for providing expert consultation on the selection, installation, calibration, maintenance, and troubleshooting of specialized instruments interfacing with Clinisys solutions. The role involves collaborating with Professional Service Consultants or clients to understand their technical requirements and ensure instruments are configured and operating effectively to meet those needs.

Essential Functions

Configure instruments and related software to meet the specifications and operational requirements of clients

Work with a Professional Service Consultant or the customer to ensure instruments are calibrated to deliver accurate and reliable results for the customer.

Prepare and maintain comprehensive documentation relevant to the configuration of instruments.

Develop strong client relationships by understanding their needs, addressing their concerns, and ensuring high levels of customer satisfaction.

Performs interface installations utilizing templated configurations to address client requirements for data capture, storage, and reporting

Basic understanding of the requirements for applying best practice implementation with Clinisys applications

Ensure that instruments and practices comply with industry regulations and standards (e.g., ISO, FDA, etc.).

Responsible for the organization and prioritization of assigned projects and tasks to meet deliverable requirements

Capable of independently analyzing and resolving complex system problems

Coordinate activities with outside vendors, client resources, and internal departments to ensure on-time delivery

Stay up to date on the latest industry trends and technologies, recommending improvements or upgrades to clients’ current systems

Resolve project issues on time or determine when escalation to senior staff or management is required.

Collaborate with and mentor other Professional Services Consultants to expand my and others' depth and breadth of knowledge of Clinisys products.

Effectively organize and prioritize project tasks to ensure timely completion of projects assigned.

Complete other tasks as assigned.

Skills

Ability to work independently and effectively manage project priorities from start to finish

Strong understanding of client/ laboratory workflow concepts relative to software applications with solid knowledge of interfaces

Strong communication and presentation skills with the ability to present to all levels of the organization

Strong analytical and problem-solving skills

Able to provide mentoring and consultation to improve workflow processes and procedures.

Required Experience & Education

Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, related field, or equivalent relevant work experience

3+ years’ experience in instrumentation technology, calibration techniques, or equipment consulting, preferably with a LIS or LIMS system

3+ years’ experience in programming/data mapping, change management, technical support, and customer service

3+ years’ experience with Azure/Cloud/SaaS environments

Knowledge of PL/SQL and C#

Knowledge of Network Protocols and Communications (TCP/IP, terminal servers, DB9 and DB25 cabling), file sharing, and SFTP

Experience and understanding of API rules and protocols

Experience and knowledge of ASTM, HL7 standards, and other protocols

Preferred Experience & Education

Experience working with Rhapsody Interface Engine or knowledge of Mirth, Ensemble, Iguana, or similar interface engines

Working knowledge and setup of third-party LIS or LIMS instrument interface configurations and networking protocols

Understanding of LIS and LIMS environment and testing requirements

Knowledge or experience working with Clinisys applications

Onboarding

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ). This requirement is essential for onboarding activities, including the Identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

Benefits

Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.

The starting pay range for a candidate selected for this position is generally within the $84,400 - $114,400 annual base salary range. However, the successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the exact starting pay may be above or below this range.

Physical Requirements

Work is performed in a typical office setting with minimal health or safety hazards exposure—prolonged periods of sitting at a desk and working on a computer.

Up to 20% travel may be required.

Moderate lifting/carrying 15-44 lbs; use of fingers, walking/standing 2-6 hours

Exposure to hazardous materials or various weather conditions

Travel to client sites that can pose a risk associated with the healthcare organization

May be required to follow customer location health and