Customer Service Representative 2 (Glendale)

Job Title: Customer Service Representative 2

Location: Glendale (Onsite)

Duration: 03/09/2026 – 01/18/2027

Shift: Day Shift (8:00 AM – 5:00 PM)

Job Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative 2 to support public-facing services. This role involves handling customer inquiries, resolving complaints, processing transactions, and ensuring accurate record-keeping. Candidates should be comfortable working in a fast-paced, onsite environment and capable of handling sensitive information with discretion.

Key Responsibilities

• Interact with customers via phone or in person to provide information about services, programs, and eligibility
• Handle inquiries related to licenses, registrations, permits, and account-related services
• Resolve customer complaints, including billing issues and service concerns
• Maintain accurate records of customer interactions, transactions, and resolutions
• Process forms, update account information, and manage service requests
• Determine service charges, collect payments, and assist with billing processes
• Reconcile cash receipts and prepare deposits as required
• Escalate unresolved issues to appropriate departments
• Conduct research and analyze policies to resolve complex customer issues
• Follow established guidelines while exercising judgment in sensitive situations

Required Qualifications

• High School Diploma or equivalent
• Prior customer service experience
• Strong problem-solving and communication skills
• Ability to follow established procedures and guidelines
• Experience handling difficult customer interactions professionally
• Basic computer skills and data entry proficiency

Preferred Qualifications

• Bilingual skills (English + Spanish preferred)
• Experience in government or public service environments
• Cash handling or transaction processing experience

Additional Requirements

• Must be local to Glendale, AZ and available for in-person interviews
• Ability to start within 2 weeks of offer
• Successful completion of background check and drug screening (via HireRight)
• Must be comfortable working onsite full-time

Work Environment

• Standard weekday schedule (no weekends)
• Fast-paced, customer-facing environment