HCM Implementation & Account Manager

Greenlink Human Capital Management

Greenlink Human Capital Management has been a trusted provider of human capital solutions for over a decade. We leverage award-winning technology that integrates payroll, HR, benefits, time tracking, talent acquisition, and culture development. Our team is experienced and dedicated to putting clients first, which is why we are one of the fastest-growing independent solution providers.

MISSION

Greenlink HCM is dedicated to helping businesses and their people succeed by providing tailored solutions and unmatched support. Our approach is rooted in building lasting relationships that ensure mutual growth and long-term success for both our clients and our team. In everything we do, we prioritize trust over transaction.

OUR VALUES

• G.S.D. (Get Sh*T Done) - Be empowered to get things done at a high level and make a meaningful impact. Ensure every action aligns with and advances our mission.
• Own It - Be accountable for your actions, decisions, and outcomes. Step up with a sense of urgency and an ownership mindset by being fully invested in the success of your work and the organization.
• GRIT - Embody perseverance, passion, and a strong work ethic to overcome obstacles and achieve long-term success.
• Advocacy - Aim to build strong, trust-based relationships by ensuring clients and partners feel understood and valued through proactive support.

Summary

The HCM Implementation & Account Manager plays a critical role in ensuring a smooth and successful transition of new clients onto the isolved HCM platform. This position serves as a liaison between Sales, Operations, and the client to coordinate all onboarding activities, set implementation schedules, and ensure timely and accurate conversion from the client's previous system.

In addition to overseeing the implementation process, this role is responsible for ongoing account management and delivering high-quality client service post-implementation. The HCM Implementation & Account Manager builds and maintains strong client relationships, sets clear expectations, and provides expert support in payroll processing, tax compliance, and system navigation.

The ideal candidate is detail-oriented, highly organized, and customer-focused, with solid payroll knowledge, project management capabilities, and a passion for delivering exceptional client experiences.

YOUR DUTIES WILL INCLUDE

Client Onboarding & Consultation

• Collaborate with clients to gather necessary payroll data, including employee information, earnings, deductions, tax details, and benefits.
• Assess client needs and recommend appropriate payroll configurations and features.
• Ensure full client understanding of project requirements, scope, roles and responsibilities, work processes, and success criteria.

System Implementation & Configuration

• Own all aspects of the implementation project while serving as the primary client-side resource.
• Configure payroll systems to meet client-specific requirements, including pay schedules, onboarding, tax settings, and reporting preferences.
• Own the submission, setup, and training processes for ancillary add-on orders.
• Conduct system testing to validate accurate setup and resolve discrepancies.

Training & Support

• Stay updated on iSolved system knowledge, implementation methods, tools, and services to address business needs effectively.
• Provide training sessions for clients on payroll system functionality and best practices.
• Act as a resource for payroll compliance questions and system troubleshooting during implementation.

Project Management

• Manage implementation timelines, ensuring projects are completed on schedule and within scope.
• Maintain clear communication with clients and internal teams regarding project progress and updates.
• Create and maintain comprehensive project documentation, including implementation plans, configuration details, and client-specific workflows.
• Ensure all documentation is updated and accessible for internal and client use.

Compliance & Quality Assurance

• Stay updated on federal, state, and local payroll regulations.
• Ensure payroll systems are compliant and meet all legal and company-specific requirements.
• Follow procedures to ensure the quality, completeness, security, privacy, and integrity of data throughout the implementation process.

TOOLS AND RESOURCES

• HRIS software (isolved HCM platform) - preferred
• Zoho One (CRM) - preferred
• Microsoft Office Suite
• Ring Central
• Third-party software

Skills And Competencies

• Project Management: Strong project management skills with the ability to prioritize multiple deadlines.
• Customer Service: Ability to deliver a high-quality experience for internal or external clients during system transitions.
• Communication: Excellent verbal and written communication skills to support client interaction and training.
• Technical Skills: Proficiency with payroll and HCM systems. Ability to learn and master new payroll systems, tools, and software.
• Analytical Skills: Ability to analyze, interpret, and reconcile data sets with strong attention to detail.
• Problem-Solving: Demonstrated problem-solving abilities to address system issues and client needs.

Education & Experience

• Bachelor's degree in Business, Human Resources, or a related discipline (or equivalent professional experience).
• 3-5 years of experience in payroll implementation, payroll processing, or related HRIS/HCM system support.
• Certifications (Optional): CPP (Certified Payroll Professional) or FPC (Fundamental Payroll Certification) is a plus.

What We Offer

• 401(k) Match
• Health, Dental and Vision
• FSA & HSA
• Legal Shield
• Flexible Time Off
• Early Wage Access
• Employee Assistance Plan
• Supplemental Benefits
• Paid Parental Leave
• Quarterly Team Building Events

Employment at Greenlink HCM is contingent upon the successful completion of a background check. This may include, but is not limited to, verification of employment history, education, criminal records, and other relevant screenings as required by the position. Any offer of employment is conditional until all background check results have been reviewed and deemed satisfactory by Greenlink HCM.