Legal Support Specialist

Job Description

Job Description

About Us:

For nearly 30 years, The Husband & Wife Law Team has set the standard in personal injury law through exceptional client service and legal results. Our mission is to thoughtfully guide people through adversity toward their best possible outcomes, driven by a passionate team and a system built to empower and evolve. We bring our community to work every day—honoring excellence, supporting local causes, and hosting meaningful events. If you're ready to make an impact alongside a collaborative, values-driven team, read on and apply today!

About the Role:

As our Legal Support Specialist, you will perform various entry-level administrative support duties of limited complexity with established guidelines and procedures within the justice system. You will be responsible for answering phone inquiries, handling case files, and entering case information into our database system. You will represent the firm to many third-party providers and government agencies through email, phone, and online portals.

What You’ll Do

• Work with 3rd party providers to obtain medical records and bills related to our client’s case and accident.
• Work with county, city, and state organization to obtain police reports, incident reports, and any other documentation related to the accident.
• Set up new files for paralegals, including by not limited to opening claims with insurance companies, sending out letters of representation on behalf of the firm, and enter all information provided by the attorney into our internal system.
• Work with 3rd party providers to confirm client’s account balances and what payments were made.
• Use basic math skills to ensure any payments, adjustments, and balances equal the total cost given by the provider.
• Use any information acquired from 3rd party providers, government agencies and other outside sources to update our internal file and system.
• Communicate with Paralegals to give updates on the case and the status of needed documents.
• Complete timely follow-ups on all requests to providers to ensure documents are received as quickly as possible.
• Any other duty as assigned

What We’re Looking For

Education:

• Bachelor’s degree in business, communication, criminal justice or related field preferred.

• 1+ year of legal assistant, customer service, administrative support, or call center experience preferred

Things You’ve Done in the Past

• Ability to work independently and collaborate with internal and external partners.
• Strong Attention to detail skills.
• Proven ability to multi-task.
• Proven ability to prioritize conflicting tasks and deadlines.
• Capacity to build strong relationships with internal and external partners.
• High levels of adaptability
• Excellent communication skills – both verbal and written
• Highly Proficient in time management
• Ability to maintain high level of confidential information.
• Advanced knowledge of Microsoft Word and converting documents to pdf documents and Microsoft Excel.
• Comfortable with performing basic math (addition, subtraction)
• Type 40 WPM or higher
• Professional phone etiquette
• Prior experience with medical records, billing, or legal assistant work preferred.

Why Join Us?

At The Husband & Wife Law Team, you’re not just taking a job, you’re joining a mission. We’re a family-run firm with nearly 30 years of experience helping people navigate tragedy and recovery. Our work is personal, purposeful, and rooted in compassion. We’re proud to be a Certified Great Place to Work® five years in a row and a Top Workplace since 2022. But what makes us special is how we live our values every day.

We believe in building a culture where every team member is supported, empowered, and celebrated—because that’s how we deliver the best outcomes for our clients.

You’ll be part of a team guided by core values. These aren’t just words on a wall, they shape every decision, conversation, and client experience.

What We Offer:

• Competitive pay with growth potential
• Health, dental, vision, and life insurance
• 401(k) with company matching
• Paid time off & paid family leave
• Health savings account (HSA)
• Team appreciation events, employee discounts & much more

Whether you’re here to grow your career, make a difference, or be part of something bigger, we’ve built a place where you can do meaningful work and love the team you're doing it with.

Learn more about our values, culture, and how we give back at: husbandandwifelawteam.com/join -our-team