Compliance Analyst, Customer Complaints

Compliance Opportunity in Financial Services

Compliance Analyst, Customer Complaints

Location(s):

2300 Windy Ridge Parkway, Atlanta, GA 30339

7755 Third Street North, Oakdale, MN 55128

877 Executive Center Drive West, St. Petersburg, FL 33702

12325 Port Grace Boulevard, La Vista, NE 68128

18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

Schedule: Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office.

Role Type: Full time

Salary: $75,000 - $90,000 per year + annual performance bonus.

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.

Our competitive salaries are just one component of Osaic’s total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more.  To view more details of what you can look forward to, visit our careers page:

Summary:

Osaic is seeking an organized, detailed and energetic Compliance Analyst to join our Customer Complaint team. This individual will play a critical role in ensuring regulatory compliance, safeguarding firm standards, and delivering fair resolutions for clients. The ideal candidate will be a strong collaborator who can thrive in a fast-paced environment, demonstrates intellectual curiosity, and has a desire to learn and explore new things.

Responsibilities:

• Document and resolve customer complaints in a timely manner, ensuring compliance with Firm and industry regulations.
• Collaborate with Compliance, Supervision, Legal and Operations teams to ensure proper handling of customer complaints.
• Work with advisors and supervisors to gather information and maintain accurate records of complaints, investigations, and resolutions.
• Work with customers to gather additional information to ensure matters are handled in an objective and fair manner.
• Escalate significant issues to senior management and coordinate referrals to appropriate departments.
• Complete all required filings in accordance with regulatory rules (i.e. 4530(d) and U4/U5 amendment filings) and within the appropriate timeframes.
• Perform other duties as assigned

Education Requirements:

• Bachelor’s degree preferred. High school diploma in combination with significant practical experience may be considered in lieu of degree.

Basic Requirements:

• At least two years of experience in a similar capacity
• Excellent communication skills, both written and verbal, for effective interaction with customers and stakeholders at all levels.
• Ability to interpret and apply FINRA Rules and Notices to Members, Compliance notices, and other publications impacting broker/dealer operations.
• Working knowledge of FINRA Rule 4530 and Form U4/U5.
• Familiarity with the retail brokerage business and common investment products including mutual funds, variable annuities, alternative investments, stocks, and bonds.
• Skilled in building collaborative relationships with business partners to obtain information and achieve objectives.
• Must be organized, detail-oriented, investigative and have the ability to handle a high volume of work independently.

Preferred Requirements:

• At least two years of industry experience with a broker/dealer, in a compliance or Legal/ Regulatory role.
• FINRA Series 7 and Series 24.
• Insurance license (life/health).
• Prior Customer Complaint handling experience strongly preferred.

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.