**Position Summary:** The Course Operations Manager will work closely with peers and the Director of Product Management to continuously forecast needs, support the upkeep of courseware, and improve the curriculum product portfolio. This role will play an influential role in course catalog management, customization requests, and data-driven efficacy. The Course Operations Manager will need to manage customer needs, understand our proprietary systems and enterprise tools, monitor development and delivery of key initiatives, and communicate with internal and external stakeholders. This role will work closely with cross-functional teams and requires a jack-(or-jill- )of-all-trades mentality.
**Responsibilities:**
* Oversee the curriculum customization request funnel, estimate level of effort, define requirements, communicate with business owners, delivery managers, external providers, and stakeholders, and prioritize against existing items in the backlog
* Apply an understanding of proprietary content development tools and systems when translating compliance and customer requirements and developing well-defined acceptance criteria for successful project delivery to timelines
* Using their fundamental understanding of how our learning management systems ingest licensed courseware through LTI enabled mechanisms, ensure PVS maintains a catalog of current content offerings from our partners by projecting course refresh needs and anticipating contract renewals.
* Use available reports and manipulate data to inform decisions; maintain various data sets in tools such as Azure DevOps and Smartsheet so that the collective volume of work is visible, user-friendly, and meaningful
* Use available reports and manipulate data to inform decisions; maintain various data sets in tools such as Azure DevOps/JIRA and Smartsheet so that the collective volume of work is visible, user-friendly, and meaningful
* Work closely with an internal Research and Efficacy team to measure student performance against item-level enhancements, driving features to be developed, considering the value being delivered against the cost of delivery
Pearson Virtual Schools is focused on providing a flexible work environment for its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide our employees with the ability to work from anywhere. In exchange, we require that employees have the appropriate means to work remotely, including but not limited to privacy of records, technology standards, equipment standards, and expectations.
**Qualifications:**
* High degree of personal ownership, proactivity, and accountability to consistently deliver results in a fast-paced and high-profile environment.
* Exceptional attention to detail and organizational skills that support retention of information and action.
* Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization.
* Familiarity with the implementation of online curriculum and program, school, or district operations protocols
* Data-driven in daily workflow habits with a high degree of comfort with spreadsheets, formulas, and interpreting data. Demonstrated mastery of Excel, Smartsheet, or another workflow application will be required.
* Bachelor's degree (business background preferred) or equivalent experience
* Educational industry experience a plus.
* Minimum 3-5 years of project, product, or program management experience, including experience managing digital products
* Proven dexterity with data manipulation and analysis to drive decision-making and planning
* Convert multiple data points into an actionable plan that meets the needs of the end user(s)
* Proven ability to manage complex large-scale projects under significant constraints using strong analytical and problem-solving skills.
* Must enjoy a challenging work environment that requires significant flexibility, self-direction, and creativity
* Technologically proficient (especially with Microsoft Office programs, Canva, Smartsheet, LucidChart, workflow management software, etc.)
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The full-time salary range is between **$85k** and **$95k** annually.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
[email protected].
**Job:** Product Management
**Job Family:** PRODUCT
**Organization:** Virtual Learning
**Schedule:** FULL\_TIME
**Workplace Type:** Remote
**Req ID:** 20454
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