Contract Client Accounts Administrator
Hours: Hours 12pm – 8:30pm EST Key Notes/Company Details:
- Headquartered in both Chicago, IL and London, England.
- Multi-Billion Dollar Business, Employing over 3600 Lawyers
- Culture includes individuals of high standards, providing support and collaboration throughout the business
- Work with a reputable global firm known for its excellence in professional services.
- Temporary position with potential for growth and advancement within the firm.
Responsibilities:
- Connect with stakeholders to understand business needs, develop and implement best practices for billing management functions
- Continually drive results through innovation and thought leadership
- Lead a team of billing specialists, ensuring overall alignment with the firm’s billing practices, policies and procedures
- Be responsible for providing daily supervision, support and guidance to direct reports
- Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients
- Meet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employee
- Provide training to ensure that billing processes and policies are applied consistently across the department and onboard new team members
- Provide training and guidance on billing processes and procedures, along with securing other training as needed to ensure success
- Interact with clients, attorneys, and business professionals and act as a point of escalation
- Research and resolve billing issues, including account analysis, and assists attorneys and the billing team with processing and collecting invoices in a timely manner
- Escalate unresolved billing issues to senior management for timely resolution as needed
- Continually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiously
- Analyze the need for additional metrics to continuously drive exceptional client service levels
- Create and maintain complex monthly reporting, as well as review data for accuracy prior to submitting
- Determine if additional reporting is needed to drive exceptional client support
- Participate and support project management initiatives, as well as lead and manage projects to include project planning, development, and execution
- Meet regularly with assigned team members and prepare agendas and capture/tracks important discussion items
- Track and resolve tickets assigned by the Accounting Service Desk on a daily basis
- 5 years’ experience successfully managing high volume billing portfolios in a law or professional services firm
- Experience as a team lead (preferred)
- Expert experience and knowledge with the following:
- Client Accounts (to include domestic, global and e-Billing)
- Direct Billing
- Experience with Quality Assurance and strong understanding of pricing arrangements
- Experience with strong computer skills including advanced proficiency of Excel, as well as accounting systems such as Aderant
- Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.
- Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs
- Must have strong attention to detail
- Ability to troubleshoot and resolve complex problems
- Must have proven analytical skills
- Must exercise sound judgment and have decision-making skills
- Strong communication and interpersonal skills required to interact with business professionals and timekeepers
- Ability to work independently and is able to take direction well
- Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team
- High School Diploma required, Bachelor’s Degree in Finance, Accounting or similar field preferred
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