Field Service Technician/ Engineer (m/f/d)

Your mission

Join the team as a Field Service Technician/ Engineer, where you will have the exciting opportunity to work with cutting-edge SCIENION and Cellenion technology for various applications, including microarrays, biosensors, microneedling, and single-cell dispensing, amongst other innovative applications.

• Develop expert-level knowledge of SCIENION’s technology, including instrumentation, software, and basic applications.
• Perform on-site installations, repairs, preventative maintenance, and upgrades at customer locations throughout North America.
• Perform Site Acceptance Tests (SAT), Installation Qualification, and Root Cause analysis. Ensure that the repairs and helpdesk ticket data are accurate and up to date daily.
• Provide on-site and remote troubleshooting and technical guidance for customer service issues and inquiries.
• Within one year, grow into a knowledgeable resource for providing practical basic training to customers on the sciFLEXARRAYERS.
• Complete all reports and customer information effectively and consistently as deemed necessary by SCIENION.
• Document customer issues, investigate underlying causes, and work with colleagues to resolve and escalate customer issues or complaints.
• Maintain a minimal spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Complete and submit a monthly expense report according to company policies.
• Interacts and manages any customer activity professionally, pleasantly, and calmly.
• Maintains company-issued tools, company property, and spare parts.
• Reporting sustaining issues to Product Management and R&D
• Travel within the territory as needed. Overnight travel is approximately 50% as required.

Your profile

• Experience with automated liquid handling systems, multiplex assays, and basic electromechanical, electronic, and optical systems.
• Experienced in utilizing various hand tools, such as a multimeter/ oscilloscope, wrenches, screwdrivers, and a soldering iron, and the ability to use them to solve problems correctly.
• Willingness to learn, grow, and the drive to perform quality work.
• Demonstrates pride and ownership in all work, backed by a proven track record of reliability, professionalism, and a strong work ethic.
• Requires tactful, empathetic, and responsive communication with customers.
• Strong leadership and team-building skills with the ability to work independently and as a multi-functional team member.
• Effective written and verbal communication skills, PC skills (Windows/ Labview), customer ticket management (HelpDesk), and organizational abilities.
• Capable of interacting with a diverse population of internal and external contacts.
• Ability to firmly adhere to and support safety, environmental, and quality policies, protocols, and procedures.
• Professionally represents SCIENION.

We provide

• A position based at our SCIENION US, Inc. headquarters in Tempe, AZ

• Exciting opportunities for travel – approximately 50–70% to customer sites, plus occasional domestic and international trips to our corporate headquarters

• A diverse working environment combining both laboratory/cleanroom settings and professional office spaces

• A full-time role within a growing, innovative company

About us

SCIENION’s mission is to empower the development of innovative, reliable, and cost-efficient diagnostic and bioanalysis workflows. With headquarters in Berlin (Germany) and subsidiaries in Phoenix, Arizona (USA), Portsmouth (UK),Lyon (France), and Shanghai (China), our 140 employees , while culturally diverse, are united by their passion for best-in-class solutions for this dynamic market. At the same time, we are supported by the BICO group, the world's leading bioconvergence company, adding strength and efficiency to our business.
Since 2001, we have grown as a renowned specialist in precision liquid handling, enabling applications from research to high-throughput production of assays in diagnostics and life sciences. Our cellular products, sold under the Cellenion brand, provide solutions for single cell and 3D cellular model analysis, helping researchers globally to move biological science forward, and make us global leaders in the field of single cell proteomics.