Bilingual Customer Service Specialist

At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient™. The result is happier, healthier Patients, and better opportunities for our doctors and team members.

We are seeking a friendly and professional b ilingual Account Specialist to join our Risas family. The Account Specialist must have excellent customer service skills, a dynamic personality, be highly motivated , and detail-oriented . The Account Specialist works with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution. We value good communication skills, reliability , a positive attitude , and organizational talents.

Responsibilities

• Present and explain financial arrangements, monthly billing and collecting with patients
• Post payments, charge new accounts, and close out for the deposit
• Verify insurance benefits prior to all new patient exams

• Educate and e ncourage patient's commitment to long-term treatment
• Identify, address, and resolve any patient concerns
• Validate and/or obtain authorization for payment from patients
• Follow up with insurance companies regarding eligibility and payments
• Bill insurance within 24 hours of the start of treatment

• Close out the month and complete month-end reports
• Additional duties and responsibilities as assigned

Qualifications

• Bilingual in English and Spanish

• High School Diploma or GED equivalent
• Customer service experience over the phone a plus
• Knowledgeable of dental and medical terminology preferred
• Exceptional written and verbal communication abilities
• Excellent organizational skills and ability to multitask

• Ability to utilize de-escalation skills being an empathetic, active listener, who has strong follow through skills when speaking with patients
• Ability to think creatively, problem solve, and work independently
• Must have a growth mindset and the ability to adapt to change
• Ability to work within a team environment and lend support, as a team player, to team members as needed

Benefits

Risas Dental and Braces offers a comprehensive benefits package including

• 12-hour shifts, 3 days a week
• Medical and vision benefits
• Free dental services

• 401(k) with employer match
• Tuition reimbursement opportunities
• And many other ancillary benefits

The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.