Mitigation Manager
- 401(k)
- 401(k) matching
- Company car
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
- Lead and oversee mitigation operations on residential and commercial jobs
- Retrieve work orders, plan routes, and ensure trucks are properly stocked with required equipment and materials
- Supervise technicians and subcontractors, ensuring work is completed to company standards, timelines, and budgets
- Perform job scoping, inspections, and daily monitoring of active losses
- Maintain quality control and conduct post-completion quality assurance inspections
- Prepare and review job documentation, including notes, photos, and reports, in accordance with company and insurance requirements
- Communicate job progress, findings, and expectations clearly with customers, adjusters, and internal team members
- Explain the drying and restoration process and outline next steps to customers using company-approved materials
- Create and manage mitigation estimates in Xactimate in accordance with carrier guidelines and IICRC standards
- Track labor, equipment, and materials used and communicate all billable events
- Obtain customer approvals and signatures and request payments when applicable
- Collaborate with Project Managers and Estimators on job scope and execution
- Assist in training and mentoring new technicians and operations team members
- Participate in on-call rotation as required
- Strong knowledge of the insurance restoration and/or construction industry
- Prior experience leading teams of two or more
- Ability to work independently and effectively lead a team in the field
- Professional, mature, and customer-focused demeanor
- Strong verbal, written, and interpersonal communication skills
- Strong organizational, problem-solving, and time-management skills
- Proficient using mobile devices and job management software
- Valid driver’s license with satisfactory driving record
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- High school diploma or equivalent required; college degree preferred
- On-call availability required
- WRT – Water Damage Restoration Technician
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- Regularly lift, carry, push, and pull up to 70 pounds
- Stand and walk for extended periods; frequent bending, squatting, crawling, and crouching
- Ability to communicate effectively and follow detailed instructions
- Must be able to safely wear respirators that require a facial seal
- Work in varied indoor and outdoor environments, with exposure to changing weather and temperature conditions
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