Service Desk Analyst
Location: Phoenix, AZ 85007 (Onsite-Hybrid)
Contract Job Description:
Roles & Responsibilities:
-Responsible for problem solving and support of the Tier I Service Desk.
-Provides customers service. Supports production systems; analyzes and resolves production problems in a timely manner; resolves end user service requests as assigned.
-Performs root cause analysis and remediation in one or more applications or systems.
-Analyzes, debugs, and resolves defects in applications.
-Completes unit test application changes to ensure quality of work.
-Engages with Sr. Leadership and stakeholders to understand functional requirements. Skills Required
-General knowledge of operating systems, enterprise application, database management systems, and development platforms.
-Strong customer service skills Excellent interpersonal, written and oral communication skills
-Ability to balance, prioritize and organize multiple tasks
-Ability to work collaboratively in teams and across organizations
-Ability to synthesize feedback and adjust plans accordingly
-Ability to build strong relationships inside and outside the organization
-Ability to develop and write technical documentation
-Ability to develop applications in at least one programming language Experience Required:
Qualifications & Education: Bachelor's degree plus 2 - 4 years of programming and analysis experience (or equivalent experience)
Employment Type: Contractor
Salary: $ 20.00 Per Hour
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