Quality Assurance Administrator

Job Description

Job Description

Reality Based Group is seeking a highly detail-oriented and adaptable individual to join our Gamefilm team as a Quality Assurance Administrator. This role is crucial for gathering unfiltered data to drive client improvement and ensure quality standards.

The primary and most significant function of this position is extensive travel across the United States to conduct covert, on-site evaluations of our clients' customer service and operational procedures. A successful candidate must be willing and able to travel 2-3 week or more per month, with occasional instances of extended travel up to 15 consecutive days. Non-travel workdays will be dedicated to tasks such as video review.

Key Responsibilities

Field Evaluation & Data Collection:

• Travel extensively throughout the United States to execute on-site customer experience evaluations at client locations.
• Conduct evaluations using discretion and a high degree of anonymity.
• Operate, conceal and maintain video recording equipment.
• Complete detailed reports immediately following each evaluation.
• Manage travel logistics.
• On non-travel workdays, review, maintain and organize a large volume of video files and accompanying documentation.

Travel Requirements:

• This role requires an average of 2-3 weeks of travel per month, sometimes more, across the United States.
• Travel assignments are generally scheduled in blocks of one week (5-7 days).
• Candidates must be prepared for travel assignments that may require up to 15 consecutive days in the field.
• All travel expenses are paid by the company.
• This role requires travel by flight and rental or company vehicles.

Qualifications:

• Proven ability to work independently with minimal supervision and manage a flexible, demanding travel schedule.
• Exceptional attention to detail and strong observational skills.
• Excellent written and verbal communication skills.
• Valid U.S Driver's License and the ability to pass a Motor Vehicle (MVR) check and a Criminal Background Check for company insurability purposes.
• High level or personal integrity and discretion.
• Experience with basic video processing, file management or recording equipment is a plus.

Compensation and Benefits:

• 19.00/hour
• This is a full-time hourly position
• Benefits package with medical/dental/vision
• 401k with 2% match

Learn more about RBG at

Company Description

Our Story & Mission
Founded in 1992, Reality Based Group (RBG) is a pioneer in the customer experience management industry. We didn't just join the mystery shopping world—we helped build it as a founding member of the MSPA and the inventors of GameFilm®, the original video mystery shopping solution. Our mission is simple: to provide the "reality check" that world-class brands need to deliver world-class service.

What We Do
We partner with some of the most recognizable names in automotive, retail, and dining to measure, evaluate, and improve the customer journey. Through high-level data collection, video mystery shopping, and professional consulting, we provide actionable insights that drive revenue and loyalty. We believe that what gets measured gets managed, and we take pride in the integrity and precision of our data.

The Internal Culture
At RBG, we are a lean, agile, and high-growth team. We skip the corporate red tape in favor of transparency, professional autonomy, and direct access to leadership. Working here means owning your impact—every team member plays a critical role in helping our clients bridge the gap between their brand promise and the actual customer experience.

Why Join Us?

Direct Impact: Work with iconic global brands and see your contributions shape their service strategies.

Supportive Leadership: Collaborate directly with an accessible, visionary CEO who values honesty and innovation.

Professional Autonomy: We hire experts and give them the space to lead. If you are a self-starter who values a "no-gimmicks" environment, you’ll fit right in.

Company Description

Our Story & Mission\r\nFounded in 1992, Reality Based Group (RBG) is a pioneer in the customer experience management industry. We didn't just join the mystery shopping world—we helped build it as a founding member of the MSPA and the inventors of GameFilm®, the original video mystery shopping solution. Our mission is simple: to provide the "reality check" that world-class brands need to deliver world-class service.\r\n\r\nWhat We Do\r\nWe partner with some of the most recognizable names in automotive, retail, and dining to measure, evaluate, and improve the customer journey. Through high-level data collection, video mystery shopping, and professional consulting, we provide actionable insights that drive revenue and loyalty. We believe that what gets measured gets managed, and we take pride in the integrity and precision of our data.\r\n\r\nThe Internal Culture\r\nAt RBG, we are a lean, agile, and high-growth team. We skip the corporate red tape in favor of transparency, professional autonomy, and direct access to leadership. Working here means owning your impact—every team member plays a critical role in helping our clients bridge the gap between their brand promise and the actual customer experience.\r\n\r\nWhy Join Us?\r\n\r\nDirect Impact: Work with iconic global brands and see your contributions shape their service strategies.\r\n\r\nSupportive Leadership: Collaborate directly with an accessible, visionary CEO who values honesty and innovation.\r\n\r\nProfessional Autonomy: We hire experts and give them the space to lead. If you are a self-starter who values a "no-gimmicks" environment, you’ll fit right in.