Director of Rooms

DIRECTOR OF ROOMS

Luxury Resort | United States | Relocation Assistance Available

A luxury resort property is seeking a Director of Rooms to lead all rooms division operations -spanning Front Office, Housekeeping, Engineering, and Guest Services. This senior role is for a polished operator with a proven track record in upper-upscale or luxury environments, ideally with Marriott brand and systems experience.

Key Responsibilities

• Oversee daily operations across Front Office, Housekeeping, Engineering, and Guest Services

• Develop and execute strategies to optimise occupancy, revenue management, and guest satisfaction

• Establish and enforce operational policies aligned with brand standards and regulatory requirements

• Monitor KPIs — occupancy, guest feedback scores, and departmental budgets — and act on insights

• Partner with Sales, Marketing, and other departments to support property-wide performance goals

• Recruit, develop, and mentor department leaders; build a high-performing, guest-centric team

• Manage divisional budgets, control costs, and ensure efficient resource allocation

• Resolve guest concerns promptly and effectively to drive loyalty and satisfaction

Qualifications & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or equivalent experience; Master's degree a plus

• Minimum 5 years of progressive rooms division leadership in a hotel or resort environment

• Demonstrated success managing Front Office, Housekeeping, Engineering, and Guest Services

• Strong command of revenue management principles and property management systems (PMS); familiarity with advanced revenue management and data analytics tools a plus

• Experience in luxury or upper-upscale hotel brands strongly preferred

• Marriott brand and systems experience a significant advantage

• Resort setting and high-volume group experience preferred

• CHA or equivalent hospitality certification a plus

• Must be a US citizen or permanent resident (green card holder)

Compensation

• Base salary: $115,000

• Annual performance bonus

• Relocation assistance available