Full-Time Service Coordinator

Job Title: Full-Time Service Coordinator

Location: Gilbert, AZ (100% In-Office)

Company: Repair Masters

Pay: $19-21 an hour

About Us
Repair Masters is a fast-growing property maintenance company proudly serving our sister company, Rosenbaum Realty Group, as well as additional property managers throughout the area. We are dedicated to exceptional customer service, clear communication, and the use of smart technology to enhance our workflows.

Our company culture is built around collaboration, innovation, and giving every team member the opportunity to contribute ideas that drive improvement. One of the most important characteristics of our team is that we genuinely love what we do! This role is fully in-office to support the high level of teamwork that makes our culture thrive.

Role Overview

We are seeking a full-time Service Coordinator to join our team in Gilbert, AZ. In this important role, you will support residents, vendors, and property managers by coordinating maintenance requests from start to finish while ensuring excellent service at every step.

Key Responsibilities

• Communicate effectively with 3rd-party vendors, team members, and residents
• Respond to emails and voicemails within required timeframes
• Answer inbound calls per call handling and answer-rate expectations
• Manage vendor relationships and secure competitive pricing while ensuring quality standards
• Present estimates to property managers and obtain approvals
• Monitor, track, and facilitate work orders from creation through completion
• Ensure work orders and projects are completed promptly and accurately
• Update and monitor dashboards for new and existing work orders
• Perform other duties as assigned

Job Requirements

• Excellent written and verbal communication skills
• Strong customer service mindset - a true Customer Service Champion
• Ability to multi-task, prioritize, and stay organized in a fast-paced environment
• Quick learner with the ability to adapt to new technology, software, and systems
• Minimum 2 years of experience in customer service, coordination, or dispatch
• Experience and knowledge of property maintenance are required
• Must be available Monday - Friday, 8:00 AM to 5:00 PM, reporting daily to the Gilbert office
• Participation in an on-call rotation approximately once per month (frequency depends on team size)

If you thrive in a collaborative, growth-oriented environment and enjoy helping people solve problems, we'd love to hear from you!

Apply today and become part of the Repair Masters team.

Learn more about us :

O ur Hiring Process:

- Qualified applicants will receive a text/email invitation to complete a short assessment.

- Upon completion, candidates will be scheduled for a 20-30 minute Zoom/video interview.

- Finalists will then be invited to our office for an in-person interview.