Regional Director of Pickleball Programming and Experience

Job Description

Job Description

Description:

Vision: Inspire our communities to play pickleball for life.

PURPOSE

RESPONSIBILITY

• Provide strategic leadership for all aspects of pickleball programming and experience.
• Act as an ambassador for the pickleball community, fostering relationships within and beyond the club.
• Ensure alignment with company culture and values while upholding the integrity of the pickleball experience.
• Oversee the organization and execution of internal and external events, tournaments, and social offerings.

PRODUCT

RESPONSIBILITY

• Develop and deliver industry-leading pickleball programs, leagues, clinics, and events tailored to all skill levels.
• Ensure facilities, equipment, and resources meet the highest standards for functionality and presentation.
• Utilize customer feedback to refine programs and improve satisfaction scores.
• Promote active participation and engagement through strategic marketing and communications.

PROCESS

RESPONSIBILITY

• Design and execute short- and long-term strategies for program growth and operational efficiency.
• Coordinate program schedules, ensuring alignment with member needs and facility capacity.
• Leverage technology and reporting systems to monitor program performance and customer engagement.
• Conduct regular evaluations of programming to ensure alignment with community trends and interests.

PERFORMANCE

RESPONSIBILITY

• Deliver a pickleball experience that exceeds customer expectations and drives loyalty.
• Drive membership growth and retention through innovative programming and exceptional customer service.
• Set and achieve measurable KPIs, including program participation rates, member retention, and revenue growth.
• Maintain a balanced approach to innovation, performance, and financial sustainability.
• Continuously assess and optimize the impact of programming on club success.

PEOPLE

RESPONSIBILITY

• Recruit, train, and develop a high-performing team of pickleball professionals and support staff.
• Foster a culture of respect, empowerment, and accountability among team members.
• Build and sustain positive relationships with members, sponsors, and community partners.
• Mentor staff to deliver exceptional customer experiences and drive program success.

MUST HAVES

• Bachelor's degree in sports management, recreation, business, or a related field.
• 2-4 years of experience in sports program management, preferably in pickleball or recreational sports.
• Strong leadership, communication, and organizational skills.
• Proven ability to design and implement successful programming strategies and events.
• Passion for pickleball and commitment to fostering a thriving community.
• Financial acumen and experience managing budgets and program metrics.
• Physical ability to engage with members and staff across the facility.
• Relentless drive in the pursuit of excellence and performance and world class customer experience.

This position embodies the mission of inspiring lifelong engagement in pickleball through innovative programming, exceptional service, and community leadership.