Players Club Attendant
DEPARTMENT: PLAYERS CLUB
REPORTS TO: MARKETING DIRECTOR QUALIFICATIONS:
- Must be 21 years or older
- Must qualify for gaming license
- Cannot be convicted of a felony
- High School Diploma or GED preferred
- Must be able to communicate in the primary language of the workplace (English)
- Previous Customer Service or Public Relations position (i.e., retail, sales, food service) and data entry
- Must have a positive outlook and like to work in a team environment
- Strong computer and social media skills
- Must be comfortable approaching people, speaking with strangers and able to handle conflict and problem solve calmly and effectively during high conflict situations
- Requires being on your feet most of the shift; walking, bending, repetitive motions, reaching, sitting, standing, finger dexterity
- Must pass a pre-employment drug test
- Must work weekends, nights, and holidays
- Responsible for the highest standard of customer service including greeting customers, establishing a relationship with customers, and enrolling customers in the casino/slots club
- Must ensure the highest standard of customer service is always maintained, anticipate customer needs and requirements, and promote a congenial environment
- Use diplomacy, patience and control when dealing with a dissatisfied customer and refer any unresolved disputes to the Shift Manager at the earliest opportunity
- Assist management in identifying new/regular players
- Have knowledge of all promotions including both current and pending
- Must be proficient in Microsoft Office
- All duties as assigned
Important attributes of any employee of the Havasu Landing Casino and Hotel, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino. DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Pay Rate : $15.00/hour (tipped position)
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