Regional Service Manager, Mobile Solutions

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Regional Service Manager leads a full-service district with a strong Customer First culture, ensuring exceptional service delivery and operational success. The role builds and maintains a high-performing team by interviewing, selecting, training, developing, and retaining top talent. It fosters a culture of safety and compliance while consistently achieving or exceeding business objectives. The Regional Service Manager utilizes strong leadership skills to motivate and guide the team toward delivering outstanding customer satisfaction and driving growth, while optimizing resources to provide value for stakeholders and sustain long-term success.

What You'll Do as the Regional Service Manager, Mobile Solutions:

• Lead a geographically dispersed service team, ensuring a Customer First culture and exceptional service delivery.
• Build and maintain strong customer relationships; represent service in critical meetings, escalations, and sales opportunities.
• Ensure customer satisfaction through efficient resource deployment, proactive issue resolution, and adherence to quality standards.
• Select, train, develop, and retain top talent; provide coaching, performance feedback, and manage disciplinary actions when necessary.
• Drive operational excellence by planning, organizing, scheduling, and supervising technical personnel to meet customer needs.
• Promote and enforce safety standards, codes, and procedures across all service operations.
• Develop financial forecasts, monitor performance, and implement cost-effective strategies to achieve profitability and business objectives.
• Collaborate with Sales to identify opportunities, negotiate service contracts, and support joint account planning for growth.
• Ensure timely and accurate completion of administrative tasks, including expense reports, timecards, billing, and equipment maintenance.
• Optimize resources and processes to deliver value for stakeholders and sustain long-term success.

The Experience, Skills, and Abilities Required:

Required:

• High School Diploma or equivalent
• Minimum 5 years in field service management (managing virtually) leading field teams, or equivalent/progressive experience in STERIS field service.

Preferred:

• Bachelor's degree
• Experience managing a team of 10 - 20 direct reports, including interview/selection, development, and retention.
• Demonstrated ability to apply LEAN and process improvement methods.
• Proven ability to plan, organize, and manage a profitable business unit, including developing and analyzing complicated financial data.
• Ability to gather and analyze data, propose solutions and develop action plans.
• Ability to provide exceptional Customer service.

Pay range for this opportunity is $105,400.00 - $136,400.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.