Venue and Event Assistant

The Venue & Event Assistant supports the Venue Manager in the day-to-day operations of the venue, client communication, and on-site event execution. This role is both administrative and hands-on, involving client tours, email communication, event-day support, and venue preparation. The ideal candidate is professional, organized, customer-focused and comfortable working flexible hours, including weekdays, weekends, and evenings.

Responsibilities

Client Communication & Sales Support

• Respond to client inquiries via email and phone in a timely and professional manner
• Provide accurate information regarding venue availability, pricing, policies, and services
• Schedule and conduct venue tours for prospective clients
• Follow up with potential clients after tours and inquiries as directed by the Venue Manager
• Maintain professional and friendly communication with clients throughout the planning process
• Act as a representative of Lowell Observatory during events, with the authority to address issues, enforce venue policies and escalate concerns to the Venue Manager as needed

Event Support (On-Site)

• Be on-site during events to assist with execution and ensure venue policies are followed
• Assist with event setup and breakdown, including tables, chairs, decor, signage and layout adjustments as needed before, during and after events
• Greet clients, vendors, and guests upon arrival and provide general assistance
• Help monitor event timelines and communicate any issues to the Venue Manager
• Cleaning after events, or other duties as assigned
• Assist with problem-solving during events to ensure a smooth guest experience
• May receive required training to assist with alcohol service at select events, in compliance with state and local regulations
• May receive training to assist with telescope operations and guest engagement at astronomy-related events, as needed

Venue Operations

• Conduct pre-event and post-event walk-throughs with clients or staff
• Ensure the venue is clean, organized, and event-ready before and after events
• Monitor restrooms, trash, and general cleanliness during events
• Assist with basic venue maintenance and organization tasks
• Perform other duties as assigned to support venue and event operations

Vendor & Guest Relations

• Serve as a point of contact for vendors during events when the Venue Manager is unavailable
• Ensure vendors comply with venue rules, timelines, and designated areas
• Provide professional customer service to clients, guests, and vendors
• Role serves as a representative of Lowell Observatory during events and client interactions, professionalism and being a representative of the organization’s mission and values is expected

Administrative & Support Duties

• Assist with tracking venue inventory (tables, chairs, linens, decor)
• Document any damages, incidents, or concerns during events
• Support the Venue Manager with general administrative tasks as needed
• Additional Duties as assigned

Requirements/Qualifications

• High School diploma or equivalent required
• Prior experience in events, hospitality, customer service, or venue operations preferred
• Experience with IT and bartending a plus
• Strong written and verbal communication skills (email communication required)
• Maintain a professional demeanor and provide courteous service both externally and internally
• Strong organizational and time-management skills
• Ability and willingness to do a wide variety of tasks and learn new skills
• Reliability – This role requires dependable attendance and punctuality to support scheduled events and operations
• Ability to follow written and verbal communications/instruction and work independently or as a team following those directions
• All skill sets are not required, we encourage interested candidates to apply
• Work may require using a company vehicle. Candidate must have or be able to obtain a valid AZ Driver’s License and have an excellent driving record

Schedule & Availability Requirements/Physical Requirements

• Availability to work weekdays, weekends, and evenings/nights based on event schedules
• Flexible schedule required, including on-call hours for events and tours
• Ability to work extended hours during event days
• Ability to lift and carry up to 40–50 lb
• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors in varying weather conditions
• Ability to give tours throughout campus on uneven terrain and up hills

Status: Regular, Full-time 40 hours a week

Compensation: $23 -$27 per hours – Depends on experience

Benefit Eligible: Yes*

FLSA Classification: Hourly, Non-Exempt

Location: Flagstaff, Lowell Observatory’s Mars Hill Campus

To Apply

Please send the following documents to ***email_hidden***

• Lowell Application (
• Letter of interest addressing your qualifications
• Resume
• Phone numbers and e-mail addresses of three professional references

The deadline to apply is 5/27. The hiring committee will begin their review of application on 5/28

*Benefits Overview: Lowell Observatory provides 11 scheduled paid holidays, 3 weeks of sick pay, and a Flexible Paid Time Off policy, giving you the flexibility to rest and recharge. Benefits include Retirement, Medical, Dental, Vision, Life Insurance, and Long-Term Disability coverage. The company covers the majority of employee medical, life, and long-term disability premiums, as well as 50% of dependent medical coverage. After six months of employment, employees are eligible for up to a 5% match on retirement plan contributions.

Employment is subject to passing a background check

Lowell Observatory is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lowell Observatory has always been, and always will be, committed to diversity and inclusion. We seek individuals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Employment with Lowell Observatory is on an “at will” basis. At-will employment means that the relationship may be terminated at any time, with or without cause, reason or advance notice, by either you or the Observatory for any reason not expressly prohibited by law. Please note that the terms and conditions of your employment, including but not limited to compensation, benefits, duties, and policies, are subject to change at the discretion of Lowell Observatory based on business needs or changes in applicable laws and regulations.

Lowell Observatory sits at the base of one of the mountains sacred to indigenous tribes throughout the region. We honor their past, present, and future generations, who have lived here for millennia and will forever call this place home.

Lowell Observatory is committed to providing access, and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. Our non-smoking campus is at an elevation of 7,200ft/2200m, and the LDT is 40 miles south of Flagstaff at an elevation of 7,800 ft/2370m. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources office for assistance.