General Manager - The Monarch Hotel Scottsdale
- At least 6 years of progressive experience in hotel management or a related field, or
- A 4-year college degree with 4-5 years of relevant experience, or
- A 2-year college degree with 5-6 years of related experience.
- Proficiency in Windows operating systems, company-approved spreadsheets, and word processing software.
- Valid driver’s license in the applicable state.
- Interact with guests and staff in a friendly, courteous, and service-oriented manner.
- Maintain regular attendance in compliance with Dreamscape Hospitality standards, with schedules that vary based on hotel needs.
- Adhere to the hotel’s grooming standards and dress code, wearing a name tag as per brand guidelines.
- Ensure adherence to Dreamscape Hospitality’s operational standards to maintain safe and efficient hotel operations.
- Ensure compliance with certification requirements such as Food Handlers, Alcohol Awareness, and CPR/First Aid, as applicable to the role.
- Collaborate with the Director of Sales to discuss prospecting, sales calls, and business opportunities.
- Play an active role in hotel sales, including meeting with top clients, hosting events, and cultivating relationships with key accounts.
- Regularly tour hotel departments, making adjustments through department heads as needed.
- Conduct weekly staff meetings and training sessions, focusing on effective training techniques per Dreamscape standards.
- Meet all financial deadlines and corporate program requirements.
- Hold monthly financial reviews with department managers and supervisors.
- Ensure department heads follow budgeted productivity levels and adhere to Dreamscape's accounting procedures.
- Provide leadership and development opportunities for managers through training and corporate-sponsored programs.
- Participate in Manager on Duty (M.O.D.) coverage as scheduled.
- Maintain direct contact with and support the development of management trainees.
- Ensure training in service standards is taking place across all departments.
- Foster a positive, guest-focused, team-oriented work environment through employee development and motivation.
- Conduct regular room inspections (at least weekly) with the Housekeeping Manager and Property Engineer.
- Ensure daily invoice processing is completed using the A/P system.
- Oversee the accuracy and timeliness of financial reporting, ensuring compliance with the corporate calendar.
- Ensure the property is clean, well-maintained, and meets safety standards through inspections and preventive maintenance programs.
- Ensure staff interactions with guests are always attentive, friendly, courteous, and efficient.
- Prepare monthly financial forecasts by estimating revenues and analyzing past data to create accurate projections.
- Conduct interviews for all management-level positions and assist in hiring decisions.
- Administer performance appraisals for department managers and ensure compliance with Dreamscape standards.
- Coach, counsel, and discipline management staff as needed, ensuring adherence to Dreamscape’s disciplinary procedures.
- Maintain open communication with managers, employees, and other departments.
- Ensure fair and equitable treatment of all employees according to company policies.
- Meet clients on-site, conduct property tours, and assist in the sales process.
- Be visible in public areas during peak times, greeting guests and providing assistance.
- Ensure proper procedures are followed for hotel safe security and perform monthly safe audits.
- Lead bi-monthly credit meetings and oversee hotel credit and collection policies.
- Complete required corporate training modules and certify others when necessary.
- Ensure scheduled meetings take place on property as required.
- Typically requires a 50-hour work week, with occasional extended hours.
- Light physical effort: up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or continuously to move, carry, or lift objects.
- Must have renovation and brand conversion experience.
- Ability to communicate information clearly and effectively.
- Strong decision-making skills, able to evaluate alternatives quickly and accurately.
- Ability to work under pressure, maintain composure, and manage stress.
- Effective problem-solving skills, including anticipating, identifying, and resolving issues.
- Ability to synthesize complex information and data from various sources and adjust as needed.
- Effective communication and resolution skills with co-workers and guests.
- Proficiency in financial data analysis and basic arithmetic functions.
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