Senior Project Manager (Voice AI)

Job Description

Job Description

About the Company

Our client is the #1 builder of Voice AI agents AI Receptionists and Sales solutions for restaurants, dental practices, cleaning services, HVAC companies, and millions of small and mid-sized businesses, as well as call centers and solopreneurs.

Our client’s mission is to unleash the superpowers of small and medium businesses, giving every entrepreneur an AI teammate that never sleeps, never gets tired, and turns the impossible into inevitable. The company aims to democratize AI technology, making it accessible and transformative for businesses that traditionally couldn't afford sophisticated technology solutions.

We are seeking a highly organized Senior Project Manager to coordinate our client’s partner ecosystem and drive operational excellence across our Voice AI platform. You'll manage cross-functional communications, partner deliverables, and operational processes while ensuring seamless collaboration between internal teams and external partners. This role offers broad autonomy and the opportunity to shape how our client scales their partner operations.

• Manage customer-to-partner matching, collect and distribute project updates and reports, send follow-up reminders to keep initiatives on track, and coordinate complex meetings across stakeholders

• Deliver and implement new processes and agreements, ensure team and partner adoption, monitor contractor contracts and timesheets, and drive cross-functional alignment

• Collect and organize success stories and feature requests, facilitate case study creation, coordinate partner meetups and surveys, and maintain competitive intelligence documentation

• Ensure proper setup and continuous functioning of operational tools (Intercom, Pandadoc, Gohighlevel), research and update marketplace listings, and optimize systems for efficiency

• 2+ years in operations, project coordination or partnership management

• Excellent organizational and communication skills

• Proficiency with project management and CRM tools

• Experience with B2B SaaS operations or partner ecosystem management

• Experience monitoring contracts and timesheets

• Capability to deliver and implement new processes and agreements across teams

• Relevant certifications are a plus

• Autonomy and proactive problem-solving

• Strategic thinking with tactical execution

• Cross-functional collaboration mastery

• Systems optimization mindset

• Strong stakeholder management:

• Comfort with startup ambiguity and rapid change

• Attention to detail

Why Join?

• Employment Type: full-time W2 or 1099 (candidate's choice)

• Base Compensation: $100,000-$125,000

• Annual Performance Bonus: 15% bonus opportunity tied to individual performance

• Remote Work Flexibility: Fully remote position working in Eastern Time zone hours

• Help democratize AI technology for millions of small and mid-sized businesses worldwide who are traditionally underserved by advanced technology

• Be part of a fast-growing company in one of the hottest sectors in technology, Voice AI and intelligent agents

• Join a company founded by proven entrepreneurs with a track record of building successful, globally-adopted technology solutions

• HR screening

• Level 1: 60-minute video interview with the hiring manager

• Level 2: 60-minute interview with one of the founders

• Reference and Background Checks: conducted after successful interviews

• Job Offer: provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Compensation Range: $115K - $125K