Head of Client Success

About Radix
Radix is revolutionizing how the multifamily world makes decisions. From investment to divestment, and everything in between, Radix brings data transparency, market intelligence, and acquisition modeling into a seamless ecosystem that turns the industry's best insights into confident decisions.

What You Will Be Part Of

You will build and scale a Client Success organization that directly influences how successfully our customers adopt and grow with Radix. You will shape the full client journey, build the operational foundation, and lead the team that ensures our customers achieve measurable value. Your work will impact retention, net revenue expansion, and long-term client relationships. Radix is scaling fast, and your leadership will be felt across every corner of the company.

What You Will Achieve

• Build a scalable Client Success strategy that increases retention, strengthens adoption and drives net revenue expansion.
• Design and implement onboarding programs that accelerate time to value across client segments. Establish clear playbooks, processes and engagement paths that deliver consistent and high impact client experiences.
• Hire, mentor and elevate a high performing Client Success team built on ownership, accountability and proactive solutioning.
• Partner with Sales, Product and Marketing to ensure client insights guide product direction and go to market efforts.
• Create and manage client health scoring models, NPS programs and usage analytics that predict risk and identify opportunities.
• Drive deep client partnership by connecting their real world challenges to Radix solutions, shaping their success plans and ensuring Radix becomes an indispensable part of their decision making.
• Increase efficiency and visibility through strong use of Salesforce and other CS operational tools.

What Makes You a Strong Fit

• Five or more years leading Client Success, Account Management or Client Experience in a B2B SaaS environment.
• Proven ability to build and scale a Client Success function from the ground up. A strong track record of improving retention, net revenue retention and expansion.
• Deep familiarity with health scoring frameworks, NPS programs and data driven engagement.
• Experience implementing and optimizing CS tools including Salesforce.
• Excellent communication and leadership skills with the ability to influence cross functional partners.
• Comfortable balancing big picture strategy with hands on execution while keeping everything moving forward with confidence.

Why You Will Love Working Here

• Comprehensive Benefits
  • Medical, dental and vision coverage designed to support your wellbeing.
• Unlimited PTO
  • We trust you to take the time you need to recharge and do your best work.
• Pre-IPO Equity
  • Meaningful ownership with the potential to grow right alongside Radix.
• Performance Bonus
  • Rewarded for the impact you drive, not just tasks completed.
• Learn From the Best
  • Work shoulder-to-shoulder with industry experts, innovative operators, and leaders shaping the future of multifamily.
• Build Category-Defining Products
  • Join us during a high-velocity, post–Series A growth stage where your ideas influence the market, not just the roadmap.