Change Manager

POSITION SUMMARY

The Change Manager will focus on the people side of change and play a key role in ensuring projects (change initiatives) meet the objectives on time and on budget by increasing employee adoption and usage. This person will be responsible for creating and implementing change management strategies and plans that maximize employee engagement and minimize resistance on projects that impact employees in the organization to increase the ROI and the results of the project. Oh, and we expect you to actually have some FUN while doing it!

Role Objectives

• Drive faster adoption and increased proficiency for employees with changes in daily work, resulting in increased benefit realization, value creation, ROI, and achieving results  
• Provide support to employees, managers, stakeholders, and sponsors during the change transition through focus groups, surveys and regular pulse checks 
• Implement and maintain program change activities while preparing risk and resistance mitigation tactics including managing the Train the Trainer program 
• Develop, implement, and reinforce change readiness assessment activities that evaluate and improve understanding and adoption 
• Ensure visibility and transparency to program sponsors, stakeholders, and team members 
• Coach senior leaders, executives and project team members in support of fulfilling the critical role of change management sponsorship 
• Support and coach people managers and supervisors as they manage change in their teams  
• Support project managers and project teams to integrate change management activities with project plans. 
• Develop partnership with other departments including OD, L&D and Strategic Planning group, champion McCarthy’s culture while supporting all aspects of the change process. 

RESPONSIBILITIES

• Partner with project leads and stakeholders to apply a structured change management methodology 
• Lead change management activities by planning, conducting and communicating: current and future state analysis, risk analysis, risk mitigation planning and presentations associated  
• Manage team engagement activities, reward and recognitions associated 
• Lead or partner with the OCM team to design, development, delivery and management of key communications.   
• Provide input and support the design and delivery of training programs in partnership with Learning and Development partners. Assist local HR teams with role mapping and end user processes as needed 
• Review and manage communication messaging in partnership with Corporate Comms and project teams around org changes, launches and project updates.  
• Create written and documented actionable plans around risk and resistance, training activities, others as needed.  
• Define and measure success metrics and monitor change progress and report out as required 
• Identify the people, process, and culture changes required to adopt the change by creating plans to manage/implement, and drive to completion while partnering with Human Resources and other departments.  

QUALIFICATIONS

• Minimum 5 years successfully delivering change management work in the disciplines of org design, communication and engagement, organizational readiness or transformation, communication planning and PROSCI methodology.  
• Bachelor’s Degree Required.  
• Ability to travel up to 25% throughout the year.  
• Ability to clearly articulate messages to a variety of audiences, demonstrating excellent communication (written and verbal), active listening skills, and storytelling. 
• Leader of change – Exhibits a client-centric mindset and shows passion for “wow-ing” partners and stakeholders – with an “All In” and “We not I” approach.  
• Critical thinker who is also able to work effectively at all levels of an organization; ability to influence others to move towards a common vision or goal without authority (they can’t wait to work with you on the next one!) 
• Self-motivated and driven –gets things done while helping people adjust and adapt to change 
• Resilient and tenacious, driven with a side of hustle, detail oriented but not in the weeds, curious and humble 
• PowerPoint, Smartsheet, Microsoft Project and strong technical document writing and communication skills 
• PROSCI certified  

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.