Hotel Group Coordinator

: Join our team, a 2025 USA Today Top Workplace and 2024 Top Workplace AZ Central Winner! The NEW Dual brand Home2 Suites and Tru by Hilton Hotel is now hiring a Hotel Guest Service Representative ! This property is currently under construction and will be opening late August 2025 . Located near the Coconino National Forest and Lowell Observatory, the 105,000 sq ft Home2 Suites & Tru property features a total of 204 guestrooms, an indoor pool, two outdoor patios, a gaming zone, and a bar in the shared lobby. Why You'll Love Working with Us The Flagstaff Home2 Suites and Tru by Hilton is managed by NCG Hospitality, an award winning family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. How do I make an impact on my team?

• Make daily contact to potential customers via in-person visits, telephone calls and written correspondence
• Assist with internet prospecting and brand website opportunities
• Ensure that all functions/groups are adhered to according to contracts
• Coordinate with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met
• Act as the onsite contact for daily and weekly property meeting room functions ensuring all their needs and requirements have been met
• Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns

We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more. Core Benefits:

• Paid Sick Time
• Paid time off and anniversary day off with pay
• Paid volunteer hours Earn money for community service!
• Flexible schedules

Team Member Travel Perks:

• Worldwide hotel stays starting at forty-nine dollars per night
• Rate based on availability and property brand
• Free night stays at NCG Hospitality hotels

Professional Development:

• Dedicated training and development with opportunities for growth
• Educational and professional certification assistance

Health and Wellness:

• Health, Dental and Vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement program

Financial:

• 401(k) retirement plan
• 100% match on the first 3% and 50% match on the next 2% of team member contributions
• Same day pay
• Catch Of The Day Program Earn money for helping other team members and guests!
• Everyone Sells Earn money for bringing in business to our properties!
• Referral program for team members

What does success look like in this role?

• Two-year degree or equivalent related work experience
• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Excellent customer service skills to include problem-solving and complaint resolution
• Intermediate word processing, database and spreadsheet skills
• Desire to contribute to a supportive and effective team

Who is NCG Hospitality®? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility. As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team! NCG Hospitality is an Equal Opportunity Employer.