Paratransit Scheduler

Job Description

Job Description

Overview:

MJM Innovations, a Transit Technologies company, is seeking a Next Day Scheduler (Paratransit Scheduler) to support our Valley Metro paratransit operations. The Next Day Scheduler ensures all next-day trip requests are accurately entered, verified, and scheduled within ADA service guidelines. This position focuses on data accuracy, trip negotiation, and route optimization for the following service day.

Job Responsibilities:

• Accept and process next-day trip reservations from ADA-eligible passengers.
• Enter trip requests into the paratransit software system, ensuring accuracy of pickup/drop-off addresses, times, and rider information.
• Negotiate trip times within ADA service parameters to maximize efficiency.
• Verify eligibility, service area compliance, and fare or rider type for each trip.
• Build and optimize next-day schedules, ensuring balanced capacity across routes and contractors.
• Coordinate with dispatch, customer service, and management to finalize manifests.
• Communicate with passengers when scheduling adjustments are necessary.
• Manage subscription trips and recurring trip patterns accurately.
• Maintain up-to-date passenger records and ensure data integrity within the scheduling system.
• Contribute to daily operational reports or audits as requested.

Talent Requirements:

• High school diploma or equivalent.
• Prior experience in paratransit or transportation scheduling preferred.
• Strong computer and data-entry skills with accuracy and attention to detail.
• Ability to interpret service maps, eligibility rules, and ADA paratransit regulations.
• Effective communication and customer service skills.
• Comfortable working in a structured, deadline-driven environment.
• Dependable and team-oriented.

Schedule:

• Primarily daytime shifts; weekends or holidays may be required based on operational needs.
• This is a 100% onsite role

Why you should join our team...

At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

Our Benefits:

• Medical, dental, & Vision insurance
• Company provided life insurance & additional supplemental options
• 401K plan
• Employee Assistance Program
• Paid time off - including paid vacation, a floating holiday, and an annual employee "Volunteer Day"

During employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customers and business records and any other information that Transit Technology classifies as confidential.

Transit-Technology is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.