Outbound Call Center Representative

Outbound Call Center Representative

$20 an hour + bonus

Full-Time

Company Overview:  

Mutual of Omaha is a Fortune 300 Company. Mutual Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

We offer an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as Free Legal Services and an Employee Loan Program.

Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works collaboratively, please review and apply for our opening below!

Role Overview  

At Mutual of Omaha Mortgage, we’re seeking experienced call center sales & service professionals to handle a high volume of primarily outbound calls, internally known as Sales & Service Development Representatives.


This role emphasizes developing new opportunities through structured outreach, prospecting, and lead qualification. The ideal candidate is a fast learner with strong communication skills, able to follow scripts, adapt in the moment, and quickly build rapport. Success in this role requires thriving in a fast-paced, growth-oriented environment and effectively engaging customers.

Key Responsibilities  

• Manage a high volume of warm outbound and inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification.

• Conduct initial contact and follow-up to identify needs and determine customer fit

• Follow scripts verbatim for products and services, applying rebuttals as needed

• Build trust-based relationships by going above and beyond in addressing early customer concerns

• Offer service support or handle simple service questions prior to transferring to a loan officer

• Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality
  
  

What You’ll Need to Succeed

• 1+ years of experience in outbound & inbound sales, call center, or phone-based customer engagement

• Excellent phone communication skills—clear, confident, and persuasive

• Strong ability to qualify leads, handle objections, and follow structured scripts

• Proven track record of proactive outreach and early-stage sales development