Community Outreach, Engagement and Enrollment Specialist

GENERAL DESCRIPTION:
The Community Outreach, Engagement and Enrollment Specialist will utilize engagement and relationship building practices to identify referral sources that specialize in the identified target location listed above. This position will recruit for new participants by strengthening relationships with current referral sources and identifying and continually building relationships with new sources through, but not limited to, community presentations, social networking, community events, support groups, meet ups, etc. The position will enroll families into the Healthy Families Program utilizing the FROG assessment tool.


SUMMARY OF ESSENTIAL JOB FUCTIONS:

• Provide community presentations and conduct community outreach activities.
• Plan, execute and facilitate community events as assigned.
• Upholds the mission and goals of Child & Family Resources and Program Models.
• Maintains participant and staff confidentiality at all times, protects client records.
• Builds relationships with nearby birthing hospitals and clinics to establish referral partnership.
• Identifies and offers families eligible, the Healthy Families or Parents as Teacher Programs.
• Enrolls Healthy Families eligible families utilizing the FROG assessment tool.
• Maintain professional positive relationship with hospital staff, clinics, midwifes and other collaborative agencies.
• Attend quarterly Heathy Families Community Advisory Board meeting.
• Initiate and attend community and network meetings.
• Analyze site recruitment data and identify and develop action plans to address.
• Works closely with Program Supervisor to provide updates on recruitment efforts and site metrics.
• Comes prepared for weekly supervision.
• Identifies new referral sources and develops formal and informal partnerships.
• Schedules and Manages Social Media Posts and creates E-blasts and gathers program success stories.
• Maintains and updates daily, Outlook Calendar.
• Completes monthly and quarterly required reports.
• Collects and maintains working list of active referral sources.
• Attends monthly team meetings to present and discuss recruitment data and action plans.
• Gains and maintains appropriate skills needed to complete FROG assessment not to exceed 4 per week.
• Performs other related duties as assigned.

REQUIREMENTS:

• Minimum of High School Diploma or Equivalent.
• Experience in working with or providing services to children and families.
• An ability to establish trusting relationships.
• Acceptance of individual differences.
• Experience and humility to work with the culturally diverse families.
• Knowledge of infant and child development.
• Willing to engage in building reflective capacity (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.).
• Infant mental health endorsement preferred or willingness to obtain endorsement.
• Flexibility in scheduling as needed and time management skills.
• Strong communication, interpersonal, and networking skills to effectively communicate with potential partner, collaborators, and partners.
• Knowledge and skills of social media development and demonstrates computer literacy.
• Ability to work independently.
• Meets community partners Memorandum of Agreement requirement.
• Location: must be able to provide direct service to the designated client base in the service locations and willingness to travel outside the service location as needed for trainings.
• Maintain a functional and safe home working space with adequate internet connection for the job.
• Comply with all agency and program policies and procedures including confidentiality, employee conduct, computer usage and dress code.
• Meet program/department’s performance and productivity standards.
• Attend required agency and program/department meetings.
• Adhere to the schedule agreed upon with the supervisor.
• Follow and model CFR’s core values.
• Participate in PQI initiatives.
• Must be eligible and able to obtain a Level one fingerprint card.
• Must have a valid Arizona driver’s license, vehicle and meet agency liability insurance requirements.

ABILITY REQUIREMENTS:

• Sitting for extended periods of time daily; standing and walking short distances.
• Moderate twisting, bending, stooping and lifting up to 40 pounds in the performance of assigned duties.
• Ability to use a variety of office equipment and machines as referenced.
• Normal manual dexterity and eye-hand coordination required.
• Repeated hand-wrist movement required.

The nature of the position involves a fast paced working environment with multitasking of many different duties and tasks. General daily priorities may change at a moment’s notice and the position requires quick response time and flexibility.

At Child & Family Resources, nothing is more important to us than healthy, happy children. We believe that educated parents and a wealth of resources are crucial to a child’s success, confidence, and development. Our team is committed to offering accessible programming that helps parents be the best they can be and allows children to thrive. We have offices in 13 locations throughout Arizona. When you work at Child & Family Resources, you’ll have an opportunity every day to improve the lives of those around you. The teams at our offices throughout Arizona are made up of individuals that reflect their community and are dedicated to helping others. Whether you’re looking for part-time employment or a full-time position, find your home with us. You can make a difference!