Care Navigator

POSITION SUMMARY
Thrive Skilled Pediatric Care’s purpose is simple, to provide high quality clinical home care to medically fragile children so they can grow and flourish to their full potential. We deliver this through our commitment to our purpose, our passion for what we do, and our pride in contributing to the health and wellbeing of children and their families.

The Care Navigator, in partnership with the Location Leadership, represents Thrive Skilled Pediatric Care (Thrive SPC) in business development activities that require professional contact with physicians, hospitals, rehabs, specialty care clinic’s office managers, medical assistants, social workers, professional associations, and other health-related groups and institutions, to develop a strong referral relationship for all Thrive SPC’s services.

The Care Navigator will:
• Build relationships and brand awareness with referral sources and the community.
• Responsible for general sales activity, sales communications, and marketing support in a specified territory.
• Serve as a public awareness representative for Thrive SPC and ensure customer service expectations are met or exceeded with our referral sources.

HIRING REQUIREMENTS
Must possess a bachelor’s degree or a related field or equivalent level of experience.
Minimum of 1-year sales, marketing, customer service, or b2b experience.
Self-motivated and proven ability to deliver on expected results.
Excellent oral/written communication and interpersonal skills.
Requires proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

ESSENTIAL RESPONSIBILITIES
In partnership with the location leadership, develop sales strategy, goals, and plans which support achieving locations’ budgets; conduct sales calls; and evaluate results and effectiveness of sales activity.
Support business development activities and help establish strong relationships with new and existing referral sources.
Participate in community education functions/events, that directly impact or support the medically fragile pediatric community.
Conduct ongoing meetings with physicians, clinic office managers, medical assistants, social workers, case managers and other applicable health professionals to build trusted relationships and understanding of Thrive SPC service offerings.
Monitor referral satisfaction to ensure Thrive SPC is a provider of choice. Provide feedback to location leadership and participate in creating solutions to address any concerns.
Meet or exceed quarterly and annual goals for specified territory.
Maintain timely submission of sales call documentation and account contact information activity, account profiles, expense reports, and other documents.
Other duties as assigned.

KNOWLEDGE AND SKILLS
High standard of accountability.
Deadline-driven, organized, and able to multitask.
Demonstrated ability to handle confidential information in a professional manner.
Ability to learn new systems and concepts quickly.
Strong customer service skills.
Strategic thinking.

ATTRIBUTES
Embraces Healthy Organization culture and lives and promotes Thrive SPC’s Core Values.
Highly motivated, results driven, and able to develop and build strong, lasting professional relationships.
Dependable, reliable, and takes initiative to strive for excellence and for results.
Committed to creating and delivering exceptional customer service.
Able to influence effectively.
Desire to grow and learn.
Positively contributes to the achievement of Thrive SPC goals.
Able to problem solve by making effective decisions.
Understands and is committed to maintaining confidentiality and adhering to HIPAA regulations.
Adept at multi-tasking, prioritizing workload, and willing to be flexible and change priorities at a moment’s notice.

TRAVEL REQUIREMENTS
Extensive travel in assigned territory and for team or company meetings required.

ESSENTIAL PHYSICAL DEMANDS
The physical demands of this job require constant visual and auditory requirements and sitting, keying, and mouse input, occasional standing, walking, simple grasping, bending, squatting, kneeling, writing, pushing, pulling, reaching above and below the shoulder level. Position requires occasional lifting demands of up to 5 pounds and occasional carrying demands of up to 10 pounds up to 50 feet. Risk category II: May anticipate occasional exposure to blood and/or body fluids during the course of this job.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.