Business Development Center (BDC) Manager

Job Description

Job Description

Business Development Center (BDC) Manager – Bell Ford

Location: Phoenix, AZ
Department: Business Development Center
Employment Type: Full-Time
Compensation: Competitive Salary + Commission

Bell Ford is seeking an experienced Business Development Center (BDC) Manager to lead and grow our highperforming team. This is not a telemarketing role —our BDC team engages customers, builds meaningful relationships, and supports them throughout their vehiclebuying journey.

If you’re a motivated leader with strong customer service skills and automotive experience, we want to meet you!

Key Responsibilities

• Hire, train, and manage BDC staff
• Drive the growth and development of the BDC department
• Collaborate with the General Manager and Sales Managers on strategy and process improvements
• Analyze and respond to all inbound leads while engaging with customers
• Answer incoming calls using inbound scripts to schedule appointments
• Document all customer interactions and comments in the CRM
• Respond promptly to internet leads (within 10 minutes) and follow up by phone
• Make outbound calls using scripts to schedule sales appointments
• Maintain accurate scheduling for customer follow-up
• Re-schedule appointments for noshow customers
• Generate timely emails and calls according to contact timelines
• Maintain accurate knowledge of new and used vehicle inventory
• Escalate customer concerns to BDC Manager and ensure followup

Required Skills & Experience

• Customer service phone experience required
• Automotive industry experience strongly preferred
• Strong customer service and communication skills
• Excellent conversational and problemsolving abilities
• Ability to thrive in a team-oriented, friendly environment
• Experience with Reynolds & Reynolds preferred

Job Requirements

• Reliable, punctual, and professional
• Flexibility to work assigned shifts—including nights, weekends, and holidays
• Ability to manage high-volume phone and digital communication
• Proficiency in using multiple software applications
• Valid driver’s license with a clean driving record

What We Offer

• Supportive, team-oriented work environment
• Career growth and advancement opportunities
• Competitive pay structure (Salary + Commission)
• Comprehensive benefits package for full-time employees, including:
• Medical, dental, and vision insurance
• Short-term & long-term disability
• Voluntary life insurance
• Employerpaid basic life insurance
• 401(k) with company match
• Employee discounts
• Wellness programs

PreEmployment Requirements

All candidates must successfully pass a background check and drug screen.
Note: THC is not included in the drug screening.

About Us

The Berge Automotive Group is a respected, family-owned dealership group serving metro Phoenix, the East Valley, and surrounding communities for over five decades. We take pride in delivering exceptional service while upholding the highest standards of integrity.

Our team members are our greatest asset. We are committed to fostering a supportive, growthfocused environment where employees and customers alike feel like family.
Creating clients for life is at the core of everything we do.

Equal Opportunity Employer

The Berge Automotive Group is an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participates in the EVerify Employment Eligibility Program.