Customer Services Trainer/QC

Sonora Quest
Phoenix, AZ
**Primary City/State:** Phoenix, Arizona **Department Name:** Billing Customer Service **Work Shift:** Day **Job Category:** Revenue Cycle **POSITION SUMMARY** Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction. **CORE FUNCTIONS** 1. Responsible for sorting and recording the daily patient correspondence received into scanning batches. Prepping correspondence batches for scanning. Handling email correspondence directed to billing from the SQL website which includes customer questions, complaints and insurance updates. Documentation of the resolution for incoming email and patient correspondence in the billing system. 2. Responsible for customer service training for new employees and temporary employees both in a classroom setting and on the phones. Responsible for training on new processes and procedures. 3. Effectively research, resolve and respond to complex billing issues accurately and expeditiously that come in via patient correspondence. Assist and mentors less experienced staff with questions as needed. 4. Responsible for phone monitoring of new employees to measure quality standards. Assists with phone monitoring of seasoned CSR when needed. Auditing all new employee correspondence to ensure accurate response is provided to customers. 5. Accurately document call resolution in the billing system form incoming phone calls either from patients or providers to meet service department service levels. Assists any walk in customers for the billing department. 6. Responsible for special projects and assignments. Including all Protected Health Information requests and Medicare Diagnosis changes that come through Customer Service. **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to effectively communicate both verbally and with written communication. **MINIMUM QUALIFICATIONS** + Associate's degree involving business/communication courses or two years' experience as a medical billing customer service representative in a healthcare industry. + Requires excellent verbal , written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals. **PREFERRED QUALIFICATIONS** + One year training or supervisory duties. + Additional related education and/or experience **EEO Statement:** EEO/Disabled/Veterans ( Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy ( Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment.
Posted 2025-11-22

Recommended Jobs

CCICU Nurse

Dignity Health
Chandler, AZ

**Job Summary and Responsibilities** Chandler Regional Medical Center's Intensive Care Units provide patient care to Level One Trauma, Cardiac Surgery, ECMO, Tandem, Neurology, Neurosurgery and Medica…

View Details
Posted 2025-11-21

Digital Marketing Coordinator - Youtube (PH)

The Walt Disney Studios
Glendale, AZ

Job Summary: Job Description The Disney Entertainment segment includes the company’s full portfolio of entertainment media and content businesses globally, including streaming.  The Digital M…

View Details
Posted 2025-12-11

Maintenance Supervisor - Vista Grove

Greystar
Mesa, AZ

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in ins…

View Details
Posted 2025-11-19

Community Management Intern

Walgreens
Sun City West, AZ

**Job Description:** **Job Objectives** + Learn to provide an extraordinary customer experience in retail store setting. + Completes product returns, order voids, customer refunds, cash drops to the s…

View Details
Posted 2025-11-16

Tent Installer

PRO EM National Event Services
Phoenix, AZ

Job Summary: The Tent Installer performs tasks involving physical labor at job sites and heavy construction projects. The position may operate a variety of hand and power tools and may clean and p…

View Details
Posted 2025-11-20

USSOCOM Role Player

Seventh Dimension
Phoenix, AZ

Position: USSOCOM Role Player Type: Independent Contractor Location: CONUS locations as defined in Task Orders Travel: 0% **Contingent upon award** Position Summary: Role player suppo…

View Details
Posted 2025-10-01

Manager Industrial Security 2

Northrop Grumman
Sierra Vista, AZ

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time **Description** At Northrop Grumman, our employees have incredible opportunities to wo…

View Details
Posted 2025-12-11

Sr Workplace Strategy Manager

CBRE
Phoenix, AZ

Sr Workplace Strategy Manager Job ID 248630 Posted 25-Nov-2025 Service line Advisory Segment Role type Full-time Areas of Interest Consulting, Workplace Strategy Location(s) Remote - US - Remote - US …

View Details
Posted 2025-11-26

Industrial Product Design Admin Coordinator

All Things Metal
Wittmann, AZ

Join a Workplace That’s Redefining Industrial Innovation —All Things Metal, an 8-time Best Places to Work winner—has expanded with its newest business unit: RoXteel , and we’re looking for an  Ind…

View Details
Posted 2025-11-13

Advanced Financial Analyst

DSV - Global Transport and Logistics
Mesa, AZ

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global so…

View Details
Posted 2025-09-18