Customer Service Representative

Customer Service Representative (Contract‑to‑Hire)

Customer Service Representative Location: Scottsdale, AZ (Hybrid)

Customer Service Representative Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Customer Service Representative Work Model

• Training: In‑office
• Ongoing: 4 days in office / 1 day remote (hybrid over the next 6–12 months)

Customer Service RepresentativePay Rate: $23–$25/hour

Customer Service Representative Job Description

We are seeking a Customer Service Representative to support customers through phone, email, and chat in a fast‑paced, metrics‑driven contact center environment. This role is ideal for someone who enjoys problem‑solving, providing empathetic support, and working with cutting‑edge technology products.

You will support customers ranging from field professionals to legal teams, answering questions, resolving issues, and ensuring a high‑quality customer experience.

Customer Service Representative Required Qualifications

• High school diploma or equivalent (college degree preferred)
• 1–2 years of customer service or customer support experience
• Experience supporting customers via phone, email, and chat
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable working in a performance‑measured environment
• Proficient in Microsoft Office
• Familiarity with CRM and call center software
• Ability to complete tasks quickly, accurately, and independently

Customer Service Representative Preferred Qualifications

• Bachelor’s degree
• 2+ years of multi‑channel customer support experience in a fast‑paced environment
• Experience with CRM platforms such as Salesforce, MS Dynamics, or contact center tools (e.g., InContact)
• Candidates must be comfortable speaking with law enforcement professionals and legal teams and maintaining professionalism at all times.

Job Type & Location

This is a Contract to Hire position based out of Glendale, AZ.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Glendale,AZ.

Application Deadline

This position is anticipated to close on May 12, 2026.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.