Customer Service Representative

Job Description

Job Description

Customer Service Specialist

LHH Recruiting is assisting our client in Mesa, AZ with hiring on a contract to hire basis a Customer Service Specialist to join our team and deliver exceptional service to customers. In this role, you will provide accurate information, resolve customer concerns efficiently, and ensure a positive experience using a friendly, empathetic, and professional approach.

Key Responsibilities

• Serve as the primary point of contact for customers regarding invoice and billing questions. • Provide clear guidance and information while demonstrating patience, professionalism, and strong customer focus. • Utilize available tools, systems, and resources to achieve complete and accurate issue resolution, emphasizing first-contact resolution. • Build and maintain a deep understanding of products, policies, procedures, and technical systems relevant to customer accounts. • Communicate effectively through verbal and written channels, adapting your communication style to each customer's needs. • Meet or exceed established performance targets, including productivity, efficiency, schedule adherence, quality, customer satisfaction, and attendance.

Qualifications

• 2+ years recent previous customer service or call center experience preferred. • Strong verbal, interpersonal, and written communication skills. • Ability to maintain a calm, customer-first attitude in fast-paced or escalated situations. • Organized, detail-oriented, and capable of managing multiple tasks simultaneously. • Proficiency with computer systems, customer support platforms, and digital communication tools. • Commitment to reliability, teamwork, and meeting performance expectations.

Pay Details: $21.00 to $22.00 per hour

Search managed by: Chris Collins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.