Loan Servicing Representative - Auto Operations Aftermarket and Remarketing - Chandler, Arizona

**Why Wells Fargo:** Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. When it comes to employees' financial health, we offer competitive salaries and a generous benefits package. **About this role:** Wells Fargo is seeking Loan Servicing Representatives to join the Aftermarket and Remarketing team within our Auto Operations Group in Arizona. This team is part of our Consumer Lending business. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. Find out why we're the #1 financial services company to grow YOUR career. Apply today. Learn more about the career areas and lines of business at wellsfargojobs.com. **Openings:** Available openings may be in one or more of the following areas within Aftermarket and Remarketing. Specific details will be discussed during the interview process. + Guaranteed Asset Protection (GAP) Insurance Early Payoffs, Claims, Total Loss + Aftermarket Servicing & Cancellations + Letter of Guarantee + Specialty Operations Support + Remarketing + Loss Recovery + Repossession Titles **In this role, you will:** + Perform moderately complex administrative, transactional, operational, or other support tasks + Ensure compliance with all federal, state, client, and company policies, procedures, and regulations + Provide excellent customer service at all points of contact + Manage a pipeline of work to ensure service level agreements (SLAs) are met + Regularly adapt to changes in processes and procedures + Receive direction from Loan Servicing supervisors + Review, research, process, and respond to written and/or phone inquiries of moderate complexity, ensuring the interests of the company are protected + Support other teams within the line of business, assisting with other responsibilities to meet overall business needs + Assist in the development, review, and revision of department policy and procedures + Identify opportunities for improvement within loan servicing processes and recommend solutions + May communicate by phone and/or email with customers, dealerships, product administrators, Departments of Motor Vehicles (DMVs), GAP administrators, insurance companies, auto auction vendors, cross-business units, and other third parties + Provide guidance to less experienced peers + Compile documentation and enter data into Wells Fargo systems with precision + May review reporting for accuracy and follow up as needed + Escalate non-routine questions to more experienced individuals + May prepare cancellation requests and initiate workflows + May sign documents on behalf of Wells Fargo to affirm that the information provided is true **Training Schedule:** + Length of training may vary + Training schedule is Monday through Friday + The hybrid work schedule may not apply during training **Work Schedule:** + Hybrid work schedule + Department work hours will be discussed during the interview process + Hours may adjust bi-annually, based on Daylight Savings Time + Occasional overtime may be available + Shift pay differential may apply Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States. **Required Qualifications:** + 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Prior experience within auto financial operations + Financial services industry experience + Experience in the automotive industry + Knowledge and understanding of financial default + Insurance industry experience + Knowledge and understanding of auto policies and procedures + Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties + Strong telephone etiquette skills, including proficiency in managing both inbound and outbound calls + Ability to communicate confidentially and professionally with all levels, both within the line of business and with external business partners + Customer service focus with the ability to address and resolve moderately complex issues + Effective critical thinking and problem-solving skills with a focus on understanding customer requests and providing detailed information + Ability to proactively navigate multiple computer systems, applications, and utilize search tools to find information + Experience researching moderately complex issues to determine a course of action + Ability to exercise independent judgment to identify and resolve problems + Proven analytical skills + Ability to manage a high-volume pipeline of work from assignment to completion + Strong organizational, multi-tasking, time management, and prioritizing skills + Excellent verbal, written, and interpersonal communication skills + Ability to work in a fast-paced, team environment with excellent attention to detail and quality standards + Ability to accurately document account information and achieve high quality standards + Systems experience including CARs, iTop, iRepo, Auto IMS, ICMP, Workflow or the equivalent + Knowledge and understanding of risk and compliance + Ability to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment + Intermediate Microsoft Office skills + Flexibility and the ability to embrace change with enthusiasm + Military experience resolving complex issues via written or verbal communication, including but not limited to: supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers​ **Job Expectations:** + Must work on-site at the location posted + Must be able to attend full duration of required training period + This position offers a hybrid work schedule + Flexibility to adjust hours, as requested, based on business need + Ability to work additional hours as needed + Relocation assistance is not available for this position + This position is not eligible for Visa sponsorship + Successful completion of Wells Fargo's notary and affiant training course may be expected **Position Location:** + 2501/2601 S Price Road, Chandler Arizona 85286 **Posting End Date:** 28 Jul 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-476088