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Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.
**JOB RESPONSIBILITIES**
**Business and Financial Management**
+ Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership
+ Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals
+ Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)
+ Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions
+ Approve expenditures and invoices
+ Provides marketing, advertising, community, and customer guidance to location leadership
+ Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share
+ Develop and implement plans to improve customer satisfaction index and on-line community reviews
+ Resolves complex problems providing resolution guidance to location leadership and empowering accountability
+ Assure the location's operating practices comply with applicable federal & state regulations and Company policies
+ Assure safety, quality control, and compliance standards are adhered
**Collaboration and Communication**
+ Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements
+ Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
+ Develop and implement communication plans for key initiatives and change management
+ Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
+ Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging
**People Development**
+ Develop a strong, trusting, empowered, and reliable team
+ Understand team members career aspirations and provide assignments to develop skills and/or close gaps
+ Constructively address issues and provide tangible and appropriate feedback
+ Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
+ Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
+ Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
+ Establishes pay, recommends pay increases, special pays, and career advancements
+ Discipline staff as necessary
+ Writes development plans to close behavior or skill gaps
+ Collaborates with Human Resources throughout discipline, development, and termination processes
+ Recommends and discusses terminations with Market Leadership
**MINIMUM REQUIREMENTS**
**Education**
+ High School Diploma or equivalent required
+ Technical schooling diploma Funeral Services/Mortuary Science preferred
+ Bachelor's degree in Mortuary Science where required by state law
+ Pursuing an Associate's Degree in Finance, Marketing, Business or related discipline strongly preferred
**Certification/License**
+ Applicable state Funeral Director licensure required
**Experience**
+ At least eleven (11) years industry experience with progressively increased customer facing responsibilities with
+ At least six (6) years experience managing people and effectively managing budgets and expense control required
**Knowledge, Skills and Abilities**
+ Knowledge of industry competitive pricing, demographic patterns, and market competition
+ Knowledgeable in Financial and Business acumen
+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
+ Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
**Work Hours**
+ Working beyond "standard" hours as the need arises
+ Travel up to 75%
Postal Code: 85351
Category (Portal Searching): Operations
Job Location: US-AZ - Sun City
Job Profile ID: F00277
Time Type: Full time
Location Name: Sunland Memorial Park