Crew Member

Job Description

Job Description

CREW MEMBER
NON-EXEMPT/HOURLY POSITION

Position Summary :
The Crew Members role is to deliver an exceptional customer experience for all guests of Blakes Lotaburger stores. All crew members are expected to adopt an attitude that is passionate about our food and fanatical about our process. Crew members will be assigned to one of six assignments during each shift and are expected to quickly learn and be proficient in all of them, including: Cashier/Counter Help & Drive-Thru Window, Assembly Table, Fry Station, Grill Station, Prep Station and Housekeeping. All crew members report to the General Manager.

Essential Functions :
All Crew Members:
Know and embody the Mission, Vision and Core Values of Blakes Lotaburger
Provide an outstanding customer experience for every customer
Address all housekeeping duties throughout the restaurant
Other duties/projects as assigned
Cashier/Counter Help & Drive Thru Window:
Enjoy greeting people while possessing a high energy level and an outgoing personality
Conversational in English with the ability to effectively communicate with Blakes Lotaburger customers with a clear customer service focus
Operate cash register (POS System), accurately handle cash to make correct change, and correctly process credit card transactions
Regularly visit our customers in the dining room with the blue check back tray
Assembly Table:
Possess a high energy level with attention to detail
Ensure the assembly table is always stocked with product and ice
Work safely with knives and other sharp objects, always using proper personal protective equipment (PPE) and using kitchen equipment in a proper manner
Quickly assemble orders as per the customers preferences and in accordance with established procedures
Work as a team with the Grill Cook and Cashier/Counter Help
Fry Station:
Operate the fryer in a safe manner in accordance with Blakes Lotaburger service and safety standards
Prepare orders in accordance with established procedures
Responsible for product rotation and cleanliness of the reach-in freezer
Coordinate with Cashier/Counter Help and other Crew Members to complete orders quickly and accurately
Grill Station:
Lead the kitchen by always being passionate about the food and fanatical about the process
Ability to multi-task within this skilled position with attention to detail
Handle multiple orders on the grill while adhering to Blakes Lotaburger cooking techniques and recipes
Understand the health codes and procedures applicable to our business
Prep Station:
Oversee daily preparation of fresh produce as well as the initial morning set-up of the assembly table
Ability to work with knives and other sharp objects safely, always using proper personal protective equipment (PPE), and using kitchen equipment in a proper manner
Responsible for stocking and the proper rotation of the meat chest(s) and the walk-in cooler
Wash dishes and utensils
Housekeeping:
All crew members are responsible for ongoing housekeeping duties throughout the restaurant
Ensuring all areas of the store are kept clean and safe, including the removal of trash, cleaning of tables, windows, parking areas, bathrooms, lobby & kitchen floors, wiping of drips/spills, and putting items away in their proper place

Qualifications/Requirements (Education/Training/Experience/Abilities):

Ideal candidates have experience working in a quick service restaurant setting, but experience is not required
Ability to work a flexible schedule up to 28 hours (PT) or 40 hours (FT) per week
Appearance must be professional, neat, clean and well-groomed. Mustaches are allowed if mustaches are trimmed at lip level
Visible tattoos must be work appropriate (face and neck tattoos are prohibited) and facial piercings may not be worn at work, but clear spacers or piercing retainers are allowed
Must be able to quickly learn and understand health codes and procedures for handling raw meat and eggs
Must possess experience in, or possess the ability to quickly learn, a Point-of-Sale system
Must possess strong teamwork and communication skills
Ability to read/write/speak in English (Fluency is not required)
Bilingual in Spanish/English is a plus
Ability to read, understand, apply, and adhere to Blakes Lotaburgers General Policies & Procedures
Must be able to pass a pre-employment background check
Must be able to become Food Handler Certified within 30 days of employment

Essential Physical/Emotional Requirements:

Lifting up to 25 lbs. unassisted and 50 lbs. assisted
Standing and walking for prolonged periods of time including bending, stooping, climbing, and reaching
Working in a hot, and at times, cold (walk-ins/freezers) environment
Safely working with knives and other sharp objects, wearing any necessary PPE when needed
Working well with others in a team environment, often sharing tasks or collaborating on solutions
Working scheduled hours while physically present in the restaurant
Ability to see and hear
Multitasking and working under stressful conditions while dealing with customers and other employees
Handling difficult and/or sensitive situations with customers or other employees using tactful, appropriate, and effective communication

Blakes Lotaburgers policy of equal opportunity includes the following: race, religion, ethnicity, national origin, ancestry, familial status, gender, sexuality, gender identification, sexual orientation, age (40 and over), veteran status, genetic information, or physical/mental disability (or perceived disability) or any other status protected by local, state or federal law.

This EEO policy applies to all decisions regarding recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and terms and conditions of employment. Blakes Lotaburger will not tolerate any form of harassment, discrimination, retaliation on the basis of any status protected by local, state, or federal law.
Blakes Lotaburger, LLC will provide reasonable accommodations for qualified individuals with disabilities. To request reasonable accommodation, contact the Human Resources Department at [email protected] or 505-884-2160 Ext. 1644.

This document does not create an employment contract, implied or otherwise, other than an at will relationship.