Help Desk Representative
Job Description
Job Description
Job Description:
Answering incoming calls for IT-related support. Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc. Assist with Active Directory password resets, VPN tunnel configurations, etc. Provide excellent customer service in high stress or contentious situations. Work with vendors to identify root cause issues. Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.
HireRight must be used for Background Checks and Drug Screenings
Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made. Required Skills
- IT Help Desk Experience (Willing to work 11pm-7am shift)
- CompTIA A+ certification
- Previous experience working for DPS or law enforcement
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