Digital Banking Technician

Digital Banking Technician

Job Summary:

In this role, you will serve as a key support resource for our digital banking platforms, assisting members, staff, and third-party partners with technical issues and service requests. You will act as liaison between service providers and end-users. Receive, analyze, and resolve incoming requests for assistance. Utilize knowledge and understanding of products and platforms to research, diagnose, and respond to requests for assistance. Monitor and respond to vendor/service provider alerts and bulletins that may impact service levels to credit union members. Perform root cause analysis on problems and present findings to management.

Salary: $25.00- $31.00 Per Hour Depending on Experience

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

• Provide technical support for digital applications, including online/mobile banking and payment platforms.
• Function as liaison between service providers/member service staff/help desk team and members.
• Coordinate with system and product administrators to maintain in-service levels for digital banking services.
• Receive, analyze, and resolve incoming requests for assistance associated with moderately complex product behaviors, integrations, and dependencies.
• Use knowledge and understanding of products and platforms to diagnose, research, and respond to user requests for assistance in a timely manner.
• Assist all I.T. departments and staff in the overall ability of providing technology solutions and platforms.
• Identify problematic support requests that require advancing to management or other support teams.
• Monitor and responds to vendor/service provider alerts and bulletins and their potential impact.
• Perform Root Cause Analysis (RCA) determinations to be presented to management.
• Execute system testing and performance level evaluations for digital banking platforms.

Qualifications:
Required Skills:

• Minimum of 1 year of similar or related experience
• Associate degree or similar work experience in related discipline required
• Strong knowledge of computer browsers and ability to troubleshoot across platforms

Preferred Skills:

• Knowledge of digital security practices and compliance standards
• Experience with mobile and online banking applications, payment platforms, and financial service tools

What We Offer:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.