Operations Manager - Payroll
- Facilitates the development and implementation of all Payroll specific policies and procedures in compliance with all federal, state, and local legal requirements including DOL and IRS compliance.
- Provides leadership, supervision, coaching, feedback, development, and discipline (as necessary) to the Payroll team that consist of 2+ direct reports and numerous indirect reports, and acts as role model within organization.
- Ensures that Payroll members effectively perform the essential functions of their positions while meeting and/or exceeding all customer and contractual expectations and requirements.
- Promotes quality assurance, and ensures all necessary controls are in place within the Payroll department. Facilitates timely corrective and preventive actions to address all quality, training, and performance issues.
- Consistently identifies opportunities for improvement and works with the VP, Operations to identify, test, and implement short-term and long-term resolutions (including process improvement, new technology and training of team members).
- Overall responsibility for the management of the department budget and ensures that resources are available to meet contractual responsibilities.
- Openly and proactively communicates relevant business information (i.e. new business, new policies, expectations) to direct reports through regular one-on-ones and performance management policies and procedures. Open and proactive communication to indirect staff (where applicable) through regular departmental meetings.
- Participate in cross-departmental meetings and facilitate effective cross-departmental communication. Represent the best interests of Acumen and the clients served when interacting with all stakeholders.
- Use strategic and solutions-oriented thinking to complete multiple tasks.
- Ability to prioritize and meet rigid deadlines.
- Able to occasionally work other than typical work hours to meet high volume demands.
- Ensure proper escalation to senior management where appropriate
- Performs all other job-related duties as assigned.
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
- Credentials as a Certified Payroll Professional (CPP) strongly preferred
- Five plus years payroll management experience, US and Canada including 3-4 years multi-state payroll required
- Project management and systems implementation experience
- Excellent computer skills to include Microsoft Word and Excel
- Maintain confidential information when required by legal or ethical standards and professionalism to ensure the privacy of employee records
- Attention to manage multiple tasks and details in a time sensitive environment
- Ability to prioritize and meet rigid deadlines in a fast paced environment
- Ability to occasionally work other than normal work hours due to increased work loads
- Completion of college-level accounting courses
- Experience managing a team with a track record of exceeding expectations
- Dedicated fax 866-268-8885
- Dedicated email
- US mail -
- Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY
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