In-Room Dining Order Taker (Part-Time) - Arizona Biltmore

Arizona Biltmore
Phoenix, AZ
About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description:

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/cafÃ, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel WebsiteInstagramFacebook

Overview

As an In-Room Dining Order Taker , you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This includes but is not limited to:

  • Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner.
  • Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
  • Up-sell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items.
  • Take guest food and beverage orders and input orders in appropriate point-of-sale system.
  • Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines.

Qualifications

  • Prior food and beverage / customer service experience, preferred.
  • Food Handlers Card, preferred.
  • Ability to work in a fast-pace environment with a sense of urgency.
  • Ability to work outdoors in extreme temperatures.
  • Professional.
  • Team player.
Posted 2025-09-01

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