Team Leader
- Greet guests and make them feel comfortable by establishing a personal connection.
- Communicate promptly, courteously, and effectively with all guests, management, and fellow team members.
- Be knowledgeable about the BackLot brand and items sold to be able to answer questions, make recommendations and upsell.
- Organize and maintain a daily plan to ensure the team is performing at its optimal capacity.
- Ensure that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
- Motivate, train, mentor, and lead team members in specific areas during each shift (e.g., reception, bowling, arcade, redemption, events, etc.) including delegating tasks and resolving minor employee conflicts.
- Provide feedback to managers on general and specific employee performance, identify and report policy violations, and assist with policy enforcement (e.g., selling techniques, proper uniform, cleanliness, etc.).
- Coordinate meal periods.
- Handle minor guest disturbances and concerns, including product exchanges.
- Required to be at least 16 years of age.
- Required to obtain and maintain a current food handler's card and/or food safety certification.
- 3+ months of guest services, retail, hospitality, or restaurant experience.
- Available to work nights, weekends, and holidays.
- Effectively communicate, read/write in English
- Are able to work independently or with a team
- FREE MOVIES
- A fun work environment
- Flexible hours
- Incentive programs
- Advancement opportunities
- 401K
- Employee Discounts
- Other Great Benefits
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