Director, Construction and Facilities Management (Phoenix)

Position Description:

Ensures the on-time and on-budget completion of assigned construction and new development projects by managing all activities related to the planning, building, budgeting/financial, safety and code compliance of new construction and Tenant Improvement (TI) development projects for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Leads the Facilities Maintenance function through oversight, leadership and achievement of results for the facilities team who are responsible for the maintenance of buildings and grounds. Builds and retains motivated, high performing teams through effective leadership. Solidifies connection and capitalizes on efficiencies between Construction and Facilities.

Essential Duties and Responsibilities:

• Participates in implementing specific initiatives, strategic planning, and budgeting at the division level.
• Provides accurate costs and budgets as it relates to all construction projects and capital improvements.
• Ensures repairs comply with internal policies and external regulations.
• Contributes to strategic planning, direction, and goal setting for the Construction and Facilities divisions.
• Ensures locations are delivered on or before the assigned turn-over schedule.
• Responsible for appropriate management of assigned budgets.
• Ensures customer satisfaction and quality control guidelines are met.
• Actively works to foster positive relationships and working partnerships with cross-functional divisions.
• Works closely with retail team to ensure collaboration and overlap of project dates are managed and met appropriately.
• Works closely with real estate team to ensure projects are delivered per negotiated terms.
• Ensures cross functional teams collaborate as it relates to plans review, pre-construction meetings, change orders and all project walks.
• Leads Manager of Facilities and Quality Assurance to ensure metrics and standards are met as it relates to timeliness and quality of work order completion.
• Develops schedules for preventative maintenance and ensures that facilities are inspected regularly to identify current and potential maintenance needs.
• Responsible for implementation of operational improvements, developments, and efficiency enhancements.
• Assists with the development and due diligence as it relates to long-term strategies and initiatives within Facilities Maintenance.
• Leads construction projects, including coordination with contractors for design and build out, budget management, project management, and code compliance.
• Leads team and account management of window washing, pressure washing, and floor care services.
• Maintains oversight of landscaping operations that are provided by 3rd party.
• Ensures all buildouts and construction projects are completed per the company established specs.
• Ensures accurate plan review is taking place on each project.
• Leads project management efforts for construction related projects.
• Oversees training initiatives, and ensures teams are being trained properly, per company established guidelines.
• Trains and mentors Manager of Construction, Manager of Facilities, and Quality Assurance.
• Completes periodic site inspections to ensure quality and compliance of facilities management efforts.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s degree or equivalent work experience preferred.
• 8+ years’ of construction management and commercial retail development preferred.
• 5+ years of project management experience preferred.
• A proven record of developing and maintaining cooperative working relationships with internal and external stakeholders.
• Must have a working knowledge of budgeting, job costing, and P&L oversight.
• Must have excellent interpersonal skills and be able to carry out project schedules and operate within budget guidelines.
• Strong skills in oral and written communication, statistical analysis, and evaluation.
• Demonstrated ability to lead, coach, train, and motivate others.
• Proficient with Microsoft Office Suite.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.