Prog/Project Manager, Intermediate

is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more

Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We are seeking a Program Manager to lead and orchestrate Keysight’s Global Service Program delivery—providing calibration and repair coverage for customer’s test & measurement equipment. You will serve as the single point of contact for all Program activities, ensuring service execution against defined deliverables, turnaround-time targets, and quality standards across multiple countries and service centers.

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Specific duties include:

• Serve as the customer's single point of contact for all Keysight resources related to the Program, coordinating Work Orders (WOs) and verifying coverage prior to service initiation.
• Create and manage Work Orders (WOs), liaising with service centers and logistics owners to resolve calibration or repair issues promptly.
• Manage delivery of Return-to-Keysight (RTK) calibration and repair services, ensuring adherence to country-specific availability and service scope.
• Track and report Turnaround Time (TAT) performance and drive continuous improvement when variances occur.
• Coordinate Change Requests (CRs) for additions/transfers/substitutions of equipment; assess impacts on scope, schedule, and pricing, and secure approvals.
• Maintain alignment with Service Conditions, coverage hours, and service limitations; proactively communicate risks and mitigations.
• Partner with country entities to ensure consistent service execution (calibration, repair, logistics) and compliance with local processes and currencies where applicable.
• Monitor invoice and PO alignment per Statement Of Work (SOW); support monthly advance billing cadence and Net payment terms.
• Drive stakeholder communication, issue escalation, and root-cause actions across engineering, service centers, logistics, and account management.

• Bachelor’s degree in Information Systems, Business Administration, or equivalent experience.
• 5+ years of program/project management in test & measurement services, calibration, repair or related technical operations..
• Proficient in MS Office (Outlook, Excel) and Windows OS; experience with web-based CSM/order systems and database management.
• Strong communication, stakeholder management, and problem-solving skills.
• Knowledge of contract requirements and ability to document processes, create work instructions, and analyze data.
• Team-oriented with strong organizational skills; able to handle interruptions while maintaining responsiveness.
• Must be a U.S. Person and pass background checks.

Pay Range:

USD $64,120.00 - USD $106,870.00 Year

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)
• Restricted Stock Units

***Keysight is an Equal Opportunity Employer.***