Product Specialist , Amazon One Medical Member Technical Support

DESCRIPTION

Amazon One Medical builds complex technical solutions for our patients. These intricate technologies require support from a deeply knowledgeable group of Product Specialists who provide technical, operational, and educational expertise to One Medical members who use the My One web portal and the mobile apps (iOS + Android).

Reporting to the Manager of Member Technical Support, not only will you be working with a team of Product Specialists, but also our engineers, designers, and product managers. The Member Tech Support team is a highly collaborative team that encourages fast-paced growth and creative problem solving. It is an excellent opportunity to dive into the technology development process while also remaining tethered to the core One Medical mission. By providing world class support to our members, MTS specialists are force multipliers empowering providers, care teams, and other employees to maximize our impact on the member experience.

#everydaybetter

Key job responsibilities
Provide stellar technical support to our members through email, messaging services, phone calls, and App Store/Playstore reviews
Maintain an updated knowledge of member-facing products and services in order to provide accurate information and quick help to our members
Resolve product or service problems by clarifying the member's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Participate in the development cycle by working closely with engineers, designers, and product managers
Collaborate with product teams and other departments to address urgent incidents, bugs, and advocate for member-requested features or improvements
Help the developers and users of our technology spot trends and problems

BASIC QUALIFICATIONS

- 1+ years of customer service experience