Medical Assistant (MA) / Medical Technician (MT)

About the Job:
We are a growing mental and behavioral health company based in Arizona's East Valley that is currently looking for qualified, motivated, inspired individuals with strong work ethnics to join our growing team. We have two locations (Gilbert and Scottsdale). Lighthouse offers a positive and healthy work environment with opportunities to learn new skills, professional development opportunities, career advancement within the company, and be part of a innovative work environment.

The Company:
Lighthouse Psychiatry is dedicated to providing a patient-centric and quality-focused experience. Through a personalized approach to care delivery, we offer a customized treatment solution specifically tailored to the needs and challenges of the individual. Our patients have the benefit of utilizing a diverse collection of services including psychiatric medication management, counseling, TMS, qEEG, Spravato, ketamine, ADHD testing and treatment, and pharmacogenetic evaluations. We are active in clinical trial research in psychedelic therapies.

Company Culture is like no other:

We pride ourselves on our values. Our core values are rooted in Wellness, Empathy, Collaboration, Compassion, Commitment, Appreciation, Respect, and Empowerment (WE C3ARE). We strive to achieve and implement those properties to each and every patient who allows us to be a part of their care. We equally strive to extend those characteristics to our current and future team members. We strongly believe in a healthy work-life balance to ensure a positive emotional and mental wellbeing for everyone who commits to working at Lighthouse Psychiatry and the people and community we serve.

Company Mission Statement:
Guided by our passion for our profession and our commitment to healing, we offer effective interventions to improve the emotional and mental well-being of patients. Through innovation and technology, we aim to decrease the stigma of mental illness, assist in the recovery and growth of individuals. At our core, we strive to continuously invest in people.

The Position (Job) :

• We’re looking for a Medical Assistant (MA) or Medical Technician (MT) candidate.
• The "ideal" candidate will have the following qualities: hard working, motivated, friendly, personable, engaging, works well with others (true team player), disciplined, able to multi-task, fast learner, receptive to feedback, organized, proficient on medical/mental/behavioral verbiage, and able to deal with complex patient engagements.
• A "solution"-oriented approach is essential.
• A "company-first"mindset is valued. This suggests the candidate understands how their duties and responsibilities positively impact and add value to the overall mission of the organization.
• A problem-solver able to be adaptive to new challenges is valued.
• Candidate is motivated to be hands-on in training, learning, developing, growing, and advancing.

The Pay (variable) :

• The pay rate is negotiable and based on past experience, adaptability, motivation, work ethnics, loyalty to company mission, and official certification(s).

Requirements:

• Medical Assistant (MA) certification preferred.
• Transcranial Magnetic Stimulation (TMS) certification preferred.
• Proficiency in phlebotomy and IV access preferred.
• Basic Life Support certification preferred.
• Bachelors degree (with an emphasis on mental health) or in the process of completing a college program preferred.
• Past experience working with mental/behavioral health patients in the area of psychiatry, neurology, or addiction medicine preferred.
• 2+ years of experience working in a medical office, clinic, or facility required.
• Proficient in Microsoft Office and data management software required.
• Proficient in psychiatric conditions and symptoms, mental health verbiage, suicide/crisis situations, and psychiatric medications required.
• Experience with medication pre-authorization and pharmacy refill process required.
• Working knowledge in using Athenahealth EHR preferred.

Responsibilities:

• Monitor a patient for medical symptoms.
• Provide medical intervention and respond effectively in an emergency situation.
• Strong listening and communication skills.
• Explain administrative procedures to patients.
• Contribute to a positive work environment.
• Be courteous and tactful with patients, visitors, and the public.
• Maintain patient confidentiality.
• Follow established treatment and office procedures.
• Maintain a high degree of accuracy regarding all details.
• Physically able to walk, stand, stoop, and bend.
• Visual and auditory dexterity.
• Establish a rapport with insurance companies (pre-authorization and follow-up).
• Front office check-in/check out as needed.
• Administrative support as needed.
• Medication verification.
• Pharmacy verification.
• Medication injection.
• Insurance verification.
• Support clinicians and patient needs.
• TMS treatment.
• Spravato/ketamine treatment.
• Special projects related to core responsibilities.

The Location:

• Interview will take place at our Gilbert, AZ office.
• Candidate must be willing to travel to other office locations.

Why Should You Apply?

• Joining our team is joining a mission to make a meaning difference in people's lives, to advocate for mental wellness, and to make a purposeful impact in our community. We are committed to being the difference to make a difference.
• This is an opportunity to work with a group of passionate, caring, and supportive professionals.
• Staff work-life balance is a priority.
• Opportunities for on-the-job training.
• Opportunities for career growth within the company over time-based on availability and need.
• Work in an environment that fosters personal growth.
• In general, no weekend duties/responsibilities.

Ready to apply?
Please submit your resume and cover letter.
We look forward to meeting you!

Lighthouse Psychiatry is dedicated to providing a patient-centric and quality-focused experience. Through a personalized approach to care delivery, we offer a customized treatment solution specifically tailored to the needs and challenges of the individual. Our services including psychiatric medication management, counseling, TMS, qEEG, Spravato, ketamine, ADHD testing and treatment, and pharmacogenetic evaluations. We provide a comprehensive and synergistic approach to patient care to maximize outcome and success. We treat our patients as people.